Ana Robles
Phoenix,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
Server Assistant
Aredivati
08.2018 - 05.2021
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
Food Server
Rio Verde Arizona Golf Community
09.2011 - 02.2018
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Food Server
Macayo's Restaurant / Macayo's Depo Cantina
03.2003 - 09.2010
- Streamlined order-taking process for faster service and increased table turnover rate.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate Of Applied Business - Business
Paradise Valley Community College
Phoenix, AZ2002
Diploma -
Ocotillo High School
Phoenix, AZ2001
Skills
- Menu Recommendations
- Table Setting
- Guest Relations
- Teamwork and Collaboration
- Attention to Detail
- Food and Beverage Upselling
- Wine service
- Special event coordinator
Languages
Spanish
Native or Bilingual
Timeline
Server Assistant
Aredivati
08.2018 - 05.2021
Food Server
Rio Verde Arizona Golf Community
09.2011 - 02.2018
Food Server
Macayo's Restaurant / Macayo's Depo Cantina
03.2003 - 09.2010
Associate Of Applied Business - Business
Paradise Valley Community College
Diploma -
Ocotillo High School