Dawn Wilson
Spring Hill,FL
Summary
Dedicated server with hospitality service expertise, delivering exceptional guest interactions and attention to detail. Committed to fostering positive experience by going beyond the patrons' expectations.
Overview
7
7
years of professional experience
Work History
Server Assistant
Outback Steakhouse
Tampa, FL
08.2025 - 06.2026
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Collaborated with kitchen staff to expedite food preparation and timely service delivery.
- Maintained cleanliness and organization of dining areas to ensure a welcoming atmosphere.
- Supported inventory management by restocking supplies and assisting with order placements.
Day Manager
Strike City
Spring Hill, FL
05.2023 - 06.2025
- Supervised daily operations to maintain efficient workflow and high-quality customer service.
- Implemented process improvements that enhanced team productivity and service delivery.
- Coordinated scheduling to optimize staff coverage during peak hours for improved efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive guest experiences.
- Streamlined daily operations for increased efficiency, implementing detailed schedules and task lists.
- Coordinated special events at the store location, driving foot traffic and generating additional business opportunities.
- Provided outstanding customer service, leading to an increase in return customers and positive feedback ratings.
- Managed cash handling procedures, ensuring accurate accounting of all transactions during shifts.
Crew Trainer
McDonald's
Spring Hill, FL
01.2019 - 07.2019
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations through regular training sessions.
- Mentored team members to enhance productivity and service quality.
- Provided ongoing support to crew members, fostering a collaborative work environment.
- Set positive example for team members by providing high-quality, efficient service.
Education
No Degree - Masters Work
Liberty University
Lynchburg, VA01.2022
Bachelor of Science - Specialization in Marketing
Saint Leo University
Saint Leo, FL06.2018
Associate of Arts - General
Pasco-Hernando State College
New Port Richey, FL06.2013
Skills
- Customer service
- Dining customer service
- Hospitality service expertise
- Tabs and food running
- Menu recommendations
- POS operations
- Safe food handling
- Cleanliness standards
- Food service
- Menu presentation
- Teamwork and collaboration
- Menu knowledge
- Friendly demeanor
- Willing to learn
- Ordering procedures
- Menu recommendations
Timeline
Server Assistant
Outback Steakhouse
08.2025 - 06.2026
Day Manager
Strike City
05.2023 - 06.2025
Crew Trainer
McDonald's
01.2019 - 07.2019
No Degree - Masters Work
Liberty University
Bachelor of Science - Specialization in Marketing
Saint Leo University
Associate of Arts - General
Pasco-Hernando State College