Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Rodriguez

Tacoma

Summary

Dedicated and proficient in fulfilling daily responsibilities while actively supporting team achievements. Strong willingness to tackle challenges and easily adjusts to evolving requirements. Exceptional customer service skills. Recognized for being a trustworthy, consistent, and adaptable collaborator who excels autonomously and within a team dynamic.

Overview

8
8
years of professional experience

Work History

Administrative Coordinator/Reservation Agent

Advenco
05.2020 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Managed inventory of office supplies, ensuring essential items were always in stock.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.

Sales Lead

Janie And Jack
07.2017 - 05.2020
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Used POS system to process sales, returns, online orders and gift card activations
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
  • Learned all required tasks quickly to maximize performance
  • Pursued learning opportunities to advance knowledge and take on leadership position
  • Accepted money and processed customer payments with high accuracy and efficiency
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies

Education

High School Diploma -

West Ranch High School
Valencia, CA
06-2014

Skills

  • Data organization and archiving
  • Effective time management
  • Organizing and categorizing
  • Fluent in two languages
  • Detail-oriented approach
  • Professional telephone communication

Timeline

Administrative Coordinator/Reservation Agent

Advenco
05.2020 - Current

Sales Lead

Janie And Jack
07.2017 - 05.2020

High School Diploma -

West Ranch High School

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