Ana Rodriguez
Orlando
Summary
Dynamic sales professional with a proven track record at Bath & Body Works, excelling in customer service and upselling. Skilled in money handling and complex problem-solving, consistently meeting sales targets while fostering customer loyalty. Adept at multitasking in high-pressure environments, ensuring operational efficiency and a positive shopping experience.
Overview
11
11
years of professional experience
Work History
Sales Associate
Bath & Body Works
09.2020 - Current
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Key Holder
GNC - General Nutrition Centres
05.2025 - 11.2025
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
Call Center Representative
Booking Holdings
06.2019 - 11.2021
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Medical Receptionist
Clermont Radiology Center
11.2018 - 06.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
Legal Secretary
Alter & Barbaro P.A
05.2015 - 11.2018
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Created, indexed, and maintained client binders.
- Scheduled and made appointments for 3 attorneys.
- Diligently edited legal correspondence for grammar and spelling.
- Filed documents with courts on behalf of attorney.
- Screened telephone calls and forwarded to appropriate departments.
- Developed and maintained filing and retrieval systems.
- Organized files for court proceedings.
- Scheduled all appointments, appearances and briefings.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Created and printed legal documents for attorneys to review.
- Received and placed telephone calls to clients and prospective clients.
Education
Bachelor of Arts - Health Services Administration
University of Central Florida
Orlando, FL06-2016
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Customer service
- Money handling
- Task prioritization
- Complex Problem-solving
- Client service
- Verbal/written communication
- Stocking and receiving
- Meeting deadlines
- Multi-tasking strength
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Key Holder
GNC - General Nutrition Centres
05.2025 - 11.2025
Sales Associate
Bath & Body Works
09.2020 - Current
Call Center Representative
Booking Holdings
06.2019 - 11.2021
Medical Receptionist
Clermont Radiology Center
11.2018 - 06.2019
Legal Secretary
Alter & Barbaro P.A
05.2015 - 11.2018
Bachelor of Arts - Health Services Administration
University of Central Florida