Ana Rodriguez
Kennesaw,GA
Summary
Results-driven shift lead with extensive experience in supervising operations and training staff. Proven ability to manage inventory effectively while maintaining high standards of customer service and compliance. Dedicated Shift Lead with strong expertise in customer relationship management and inventory oversight. Proven ability to enhance customer experiences and train staff to ensure consistent service quality.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Shift Lead
Walgreens
Kennesaw, Georgia
02.2021 - Current
- Supervise daily operations to ensure efficient workflows and exceptional customer service.
- Train new team members on company policies and operational procedures for consistency.
- Managed inventory levels and restocked shelves to ensure consistent product availability.
- Execute opening and closing procedures, including setting alarm systems and counting cash.
- Assist customers with product selection and answer inquiries.
- Operate the cash register and process customer transactions efficiently.
- Welcomed customers to enhance their shopping experience. and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Maintain knowledge of current promotions, ads, coupons in order to answer customer inquiries accurately.
- Ensured compliance with health and safety regulations at all times.
- Received and inspected incoming shipments for accuracy and quality.
- Organized warehouse inventory with barcode scanning systems to streamline tracking. using barcode scanning systems.
- Contacted suppliers and vendors to resolve product, order, and shipping discrepancies efficiently.
- Unload warehouse deliveries and ensuring accurate placement of goods.
- Organized back room storage areas to improve product rotation and access to stock items.
- Ensured proper product rotation to ensure freshness.
Customer Service Associate
Publix
Dania Beach, Florida
08.2018 - 03.2021
- Greeted customers at entrance, assessing needs to provide tailored assistance.
- Addressed customer inquiries promptly, ensuring satisfactory resolutions.
- Supported customer inquiries with returns, exchanges, and refunds.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Processed cash transactions securely, checks, and electronic payments while maintaining secure cash drawers.
- Coordinated various tasks efficiently simultaneously while maintaining accuracy and attention to detail.
Customer Service Associate
Bass Pro Shops
Dania Beach, Florida
08.2017 - 02.2021
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with product inquiries and purchases in a fast-paced environment.
- Educated customers on outdoor products, promoting their features and benefits effectively.
- Trained new associates on customer service protocols and store operations to enhance team readiness.
- Operated point-of-sale systems efficiently during customer transactions.
- Managed inventory levels and restocked shelves to ensure product availability for customers.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Inspected returned items for damage and verified compliance with return policies.
- Organized merchandise displays to enhance visual appeal and promote sales.
Crew Member Team Leader
Mcdonalds
Hollywood, Florida
04.2015 - 08.2017
- Supervised crew members during shifts to ensure smooth operations.
- Trained new team members on menu items and procedures.
- Provided exceptional customer service and resolved guest issues promptly.
- Greeted customers and took their orders in a friendly and efficient manner.
- Prepared food items according to company standards and safety guidelines.
- Operated kitchen equipment to ensure efficient food preparation and service.
- Maintained cleanliness of workstations and dining areas in compliance with health regulations.
- Managed inventory levels and restocked supplies.
- Handled cash transactions accurately and processed payments using point-of-sale systems.
- Made and served coffee, tea and fountain drinks.
- Kept customer and food preparation areas clean and well-organized.
- Promoted food items, beverages and desserts to increase sales.
Education
GED -
Sheridan Technical College
Hollywood, FL04-2021
Skills
- Point-of-sale operation
- Cash handling
- Inventory management
- Compliance assurance
- Staff training
- Customer relationship management
- Product knowledge
- Problem solving
- Attention to detail
- Time management
Certification
- PTCB Certified- National certified pharmacy technician
Timeline
Shift Lead
Walgreens
02.2021 - Current
Customer Service Associate
Publix
08.2018 - 03.2021
Customer Service Associate
Bass Pro Shops
08.2017 - 02.2021
Crew Member Team Leader
Mcdonalds
04.2015 - 08.2017
GED -
Sheridan Technical College