Sunny Miller
Summary
Results-driven Shift Lead with extensive experience in fast-paced food service. Expertise in customer service, employee training, cash handling, and food safety. Focused on optimizing operations and fostering teamwork to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Lead
Taco Bell
Johnstown
11.2024 - 03.2026
- Greeted customers with a friendly attitude and took accurate food orders in a fast-paced environment.
- Prepared food and beverages according to company recipes and safety standards.
- Maintained cleanliness and organization of kitchen, dining, and restroom areas to meet health code regulations.
- Operated point-of-sale (POS) system to process cash, credit, and mobile payments quickly and accurately.
- Followed proper food handling procedures, including temperature checks, sanitation, and hygiene protocols.
- Worked as part of a team to meet daily goals and ensure smooth shift operations.
- Resolved customer complaints and concerns professionally and efficiently.
- Assisted with inventory checks, restocking supplies, and rotating stock to reduce waste.
- Supported opening and closing duties, including equipment cleaning, cash reconciliation, and restocking.
- Managed cash drawers, safe counts, and inventory counts to ensure accuracy and accountability.
- Trained new employees on proper food and service handling
- Educated customers about offerings, promotions, and pricing to enhance customer engagement and drive sales.
Crew Member
Mcdonalds
Johnstown
02.2023 - 08.2024
- Assisted customers with orders and provided excellent service during peak hours.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Resolved customer complaints in a professional manner.
- Trained new crew members on procedures and customer service expectations.
- Collaborated with team members to streamline service processes during busy shifts.
- Stocked supplies and ensured all items were readily available for service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Checked expiration dates on all products before serving them to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assembled and served meals according to specific guest requirements.
- Upheld high standards of productivity and quality in operations.
Education
Achievement House Cyber Charter School
Pittsburgh, PASkills
- Shift leadership
- Team leadership
- Employee training
- Performance assessment
- Staff motivation
- Team collaboration
- Conflict resolution
- Customer service
- Point-of-sale operation
- Cash handling
- Order accuracy
- Inventory management
- Health and safety
- Time management
- Adaptability
- Problem solving
- Attention to detail
- Communication skills
- Rules enforcement
References
References available upon request.
Timeline
Shift Lead
Taco Bell
11.2024 - 03.2026
Crew Member
Mcdonalds
02.2023 - 08.2024
Achievement House Cyber Charter School