Ana Rojas
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
Work History
Tasker
Remotask
05.2023 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Understood and followed Oral and written directions.
Warehouse Associate
Amazon
10.2022 - Current
- Managed timely and effective replacement of damaged or missing products.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Defined problems to make decisions and moved forward to support quick resolution.
- Helped train new employees in safe practices and warehouse procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Service Representative
Kelly Services
07.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Charlotte Mecklenburg Virtual High
Charlotte, NC06.2021
Skills
- Customer Support
- Safety Regulations
- Quality Assurance
- Data Entry
- Assembly and Production
- Shipping and Receiving
- Warehouse Logistics
- Complex Problem-Solving
- Warehouse Operations
- Leadership and Team Building
Languages
Spanish
Native or Bilingual
Timeline
Tasker
Remotask
05.2023 - Current
Warehouse Associate
Amazon
10.2022 - Current
Customer Service Representative
Kelly Services
07.2021 - 11.2021
High School Diploma -
Charlotte Mecklenburg Virtual High