Ana Rojas
Charlotte,NC
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Donor Service Specialist
OneBlood
Charlotte, NC
06.2024 - Current
- Provided exceptional customer service to donors and potential donors.
- Conducted donor database maintenance, including data entry and record keeping.
- Responded to donor inquiries via telephone, email, and mail.
- Performed venipuncture and other blood collection procedures according to established standards.
Problem Solver
Amazon
Charlotte, NC
10.2022 - 06.2024
- Worked successfully with various coworkers to accomplish goals and address issues related to our products and services.
- Developed standard operating procedures for handling and disposing of hazardous materials safely and efficiently.
- Inspected finished packages for accuracy and quality control.
Package Handler
FedEx
Charlotte, NC
09.2021 - 09.2022
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Managed inventory levels by tracking incoming and outgoing packages.
Business & Finance Internship
Bank of America
Charlotte, NC
11.2020 - 12.2021
- Gathered data for market research projects and analyzed findings to make recommendations.
- Focused on building solutions to community finance challenges.
- Analyzed financial statements to identify areas of improvement in budgeting strategies.
Education
High School Diploma -
Charlotte Mecklenburg Virtual High
Charlotte, NC06-2021
Skills
- Detail oriented
- Customer service
- Efficient call handling
- Data entry and Documentation
- Organization and Time Management
- Computer Skills
- Analytical and Critical Thinking
- Dependable and Responsible
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Donor Service Specialist
OneBlood
06.2024 - Current
Problem Solver
Amazon
10.2022 - 06.2024
Package Handler
FedEx
09.2021 - 09.2022
Business & Finance Internship
Bank of America
11.2020 - 12.2021
High School Diploma -
Charlotte Mecklenburg Virtual High