Quantaria Mitchell
Jacksonville ,FL
Summary
Dynamic professional with extensive experience in customer service at Lifesouth Community Blood Centers. Proven ability to resolve conflicts with empathy and prioritize multiple tasks effectively. Skilled in data entry and teamwork, contributing to improved donor interactions and compliance. Recognized for enhancing team performance through training and knowledge sharing.
Overview
6
6
years of professional experience
Work History
Donor Service Specialist
Lifesouth Community Blood Centers
Jacksonville, FL
04.2022 - Current
- Evaluated records and risk assessment information for preliminary donor eligibility.
- Managed interactions with donors and donation center personnel to achieve goals.
- Ensured compliance with regulatory guidelines while processing donations, maintaining accuracy and confidentiality of donor data.
- Assisted in training new technicians, improving overall team performance and knowledge sharing.
Customer Service Representative
Citibank
Jacksonville, FL
08.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Service Associate
RaceTrac
Jacksonville, FL
07.2019 - 08.2020
- Handled customer complaints to satisfy and retain guests.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Performed data entry and completed proper paperwork.
- Provided friendly and attentive customer service, resulting in repeat patronage.
Education
Mandarin High School
Jacksonville, FL05.2019
Skills
- Customer service
- Multiple task prioritization
- Data entry procedures
- Teamwork and collaboration
- Problem-solving
- CPR & First Aid
Timeline
Donor Service Specialist
Lifesouth Community Blood Centers
04.2022 - Current
Customer Service Representative
Citibank
08.2020 - 03.2022
Guest Service Associate
RaceTrac
07.2019 - 08.2020
Mandarin High School