Ana Rubalcava

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.

Onsite account manager and recruiter at AAA Landscape. Responsible for recruiting, hiring, processing all new employees, and overseeing account. Answering phone lines, assisting employees for all needs and questions. Entering and creating accounts in system for employees with their personal and tax information. Using E-Verify and keeping close communication through emails. Posting daily job openings on social media, craigslist, and ziprecruiter. Attending and hosting job fairs. Communicating with client for all business needs and daily tasks. Immediate follow ups with employees, terminations, and client requests.

Assisted customers in order inquiries, account information, processing payments, and rescheduling deliveries. Assisted drivers and technicians with daily delays, re-routes, reschedules and questions. Trained new hires, assisted in question line for department inquiries. Assisted customers with billing questions and disputes. Processed credits and payments to Macy's card holders.