Ana Sagrero
North Hollywood,CA
Summary
Motivated pharmacy technician with 4 years of outpatient and retail pharmacy experience. Detail-oriented, focused on accuracy and efficiency. Looking to acquire and secure a position within a well established organization where I can best utilize my skills and experience and will allow me to continue to grow and improve within my profession.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Prior Authorization Technician
Equity Staffing Group / Optum Rx
08.2023 - 01.2024
- Verified eligibility and compliance with authorization requirements for service providers and members.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
- Assisted clients with completion of applications and paperwork.
- Collaborated with healthcare providers to expedite the process of obtaining necessary medical documentation for approvals.
- Facilitated better communication between departments through proactive engagement with other teams involved in the prior authorization process.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Contributed to departmental success by consistently meeting or exceeding performance metrics such as accuracy, productivity, and quality standards.
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
Pharmacy Technician
King Plaza Pharmacy
05.2022 - 03.2023
- Typed, processed, and filled new and refill prescriptions
- Worked with and familiarized with Digital Rx software system
- Handled high volume of calls in bound and outbound that included helping resolve questions, issues or concerns for patients, calling doctors offices, insurance companies and/or contacting courier company used for deliveries, to track prescription delivery orders sent out, schedule reattempts or rts orders back to pharmacy
- Helped ring up customers with any otc purchases and/or prescripthion pick ups
- Assisted with inventory management that included verification of quantities, storage, removal of outdated medications on both prescribed and over the counter medications
- Verified patient information, scheduled and dispatched patients prescriptions for delivery
- Assisted pharmacists in other clerical tasks as needed.
Pharmacy Technician
CVS Pharmacy
06.2021 - 05.2022
- Typed, processed, and filled new and refill prescriptions for customers
- Handled high volume of inbound calls
- Kept shelves stocked, organized, and clean
- Assisted customers by ringing up prescriptions and over the counter items
- Became an immunizer for the company and administered vaccines for our customers including Covid vaccines
- Completed daily RTS report
- Maintained pharmacy setting clean and organized.
Pharmacy Technician
Rx Relief
07.2011 - 12.2012
- Outpatient pharmacy setting at extremely busy comprehensive health center with an integrated urgent care department
- Intake of new prescriptions, verifying patient information as well as financial status
- Processed and filled high volume of prescriptions
- Prepared invoices for patients with no insurance coverage
- Assisted pharmacists and doctors with patient medication history
- Organized bagged prescriptions accordingly
- Maintained shelves stocked with fast movers at all times
- Worked with Parata medication dispensing system and kept it replenished with required medications as needed
- Participated in pharmacy's annual inventory count
- Acted as an interpreter for both pharmacists and patients when necessary.
Education
Pharmacy Technician License - Pharmacy
ICDC College
Van Nuys, CA10.2010
GED -
Van Nuys Community Adult School
Van Nuys, CA09.2010
Skills
- Customer Service
- Pharmacology/Medical Terminology
- Bilingual (Spanish/English)
- Type 40 wpm
- Medication Reconciliation
- Knowledgeable in Digital Rx
- Data Entry
- Claims Processing
- Drug Inventory Control
- HIPAA Compliance
Certification
Pharmacy Technician License
Timeline
Prior Authorization Technician
Equity Staffing Group / Optum Rx
08.2023 - 01.2024
Pharmacy Technician
King Plaza Pharmacy
05.2022 - 03.2023
Pharmacy Technician
CVS Pharmacy
06.2021 - 05.2022
Pharmacy Technician
Rx Relief
07.2011 - 12.2012
Pharmacy Technician License - Pharmacy
ICDC College
GED -
Van Nuys Community Adult School
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