LENA DIORIO
Gaston,SC
Summary
Driven professional with experience at Bogan Sleep Consultants, adept in Prior Authorization Process and exceptional customer service. Skilled in problem-solving and collaboration, successfully enhancing client satisfaction and streamlining authorization procedures. Demonstrated ability to manage multiple tasks efficiently, fostering significant improvements in operational efficiency and client loyalty. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Prior Authorization Technician
Bogan Sleep Consultants
07.2024 - 08.2024
- filled out PA's for Patients medication.
- If a PA needed to be called into an insurance we made sure it got done.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Input all patient data regarding claims and prior authorizations into system accurately.
Sales Associate
Five Below
09.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Spring Valley High School
Columbia, SC05.2024
Skills
- Prior Authorization Process
- Authorizations
- Problem-solving skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Listening Skills
- Multi-tasking strength
- Cash Handling
- Verbal/written communication
- Client Service
Certification
I have been OSHA Certified since 2022.
Timeline
Prior Authorization Technician
Bogan Sleep Consultants
07.2024 - 08.2024
Sales Associate
Five Below
09.2023 - 01.2024
High School Diploma -
Spring Valley High School
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