Ashley Brown
Jefferson,Georgia
Summary
Certified pharmacy technician of 8 years with experience in retail and independent pharmacy settings. Experience with working remotely. I am fluent in multiple pharmacy server programs including Epic, ConnectRx, EnterpriseRx, PAS, Navigator and PioneerRx. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Prior Authorization Technician position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Prior Authorization Technician
TotalMed/OptumRX
10.2023 - Current
- Input all patient data regarding claims and prior authorizations into system accurately using PAS.
- Managed a high volume of prior authorization requests, consistently meeting deadlines while maintaining attention to detail.
- Maintained strict confidentiality in accordance with HIPAA regulations while handling sensitive patient information during the prior authorization process.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
Certified Pharmacy Technician / DME Specialist
Citizens Pharmacy
02.2023 - 09.2023
- Worked in the pharmacy and DME department in various tasks including incorporating Convacare for CPAP and Oxygen claims using PioneerRx
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Certified Pharmacy Technician
Publix Pharmacy
09.2021 - 12.2022
- Data entry, prescription filling, and other pharmacy duties using EnterpriseRx.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Lead Pharmacy Technician / DME Specialist
Citizens Pharmacy
05.2018 - 05.2020
- Pharmacy and DME including Convacare for CPAP and Oxygen using PioneerRx
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Increased pharmacy revenue through effective upselling of over-the-counter products based on customer needs.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Certified Pharmacy Technician / Inventory Specialist
CVS Pharmacy
09.2015 - 05.2018
- Data entry, filling, and other pharmacy duties using ConnectRx.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Education
Pre-Pharmacy associate degree -
South College
Knoxville, TennesseeHigh School Diploma -
West Hall High School
Oakwood, GA05.2014
Skills
- Inventory experience
- Lead technician experience
- Independent/Corporate Retail and experience working remotely
- Data Entry Proficiency
- Insurance Billing
- HIPAA Compliance
- Prior Authorization Process
- Organized
- Strong work ethic
- Collaborator or can work independently
Leadership Roles
I have been in multiple leadership roles for inventory, DME, and pharmacy. I have been a lead pharmacy technician at Citizens Pharmacy and currently have leadership roles throughout our DME and pharmacy departments.
References
Available upon request
Certification
PTCB CPhT Certification
Licensed Pharmacy Technician (Georgia)
Microsoft Office Specialist
Timeline
Prior Authorization Technician
TotalMed/OptumRX
10.2023 - Current
Certified Pharmacy Technician / DME Specialist
Citizens Pharmacy
02.2023 - 09.2023
Certified Pharmacy Technician
Publix Pharmacy
09.2021 - 12.2022
Lead Pharmacy Technician / DME Specialist
Citizens Pharmacy
05.2018 - 05.2020
Certified Pharmacy Technician / Inventory Specialist
CVS Pharmacy
09.2015 - 05.2018
Pre-Pharmacy associate degree -
South College
High School Diploma -
West Hall High School