Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Keonia Patterson

Orlando,USA

Summary

With over 20 years of experience in customer service, including roles in retail, vacation sales, and as a registered pharmacy technician and prior authorization technician, I have committed myself to delivering the highest quality in every customer interaction. I am eager to apply my meticulous attention to organization, adherence to proper procedures, and eagerness to learn.

Overview

18
18
years of professional experience

Work History

Prior Authorization Technician

CVS Health
12.2023 - Current
  • Answering incoming calls and validating insurance information, while adhering to HIIPA laws and regulations as well company policies and procedures.
  • Certain procedures require prior authorization or are covered by the member's insurance.
  • Working with external parties, such as prescribers, RNs, pharmacists, etc., is essential.
  • Faxing required communications to the required parties so that the members are receiving results in a timely manner.
  • Working well with internal channels so that the members receive the correct information the first time so that the request for treatment is handled within the correct time frame.

Crew Member

7-11 Convenience Store
Winter Garden, FL
03.2024 - 08.2025
  • Provided excellent customer service in a fast-paced convenience store environment.
  • Operated cash register and processed transactions accurately and efficiently.
  • Stocked shelves and organized products to maintain store presentation standards.
  • Maintained cleanliness of store and ensured compliance with health standards.

Cashier/Customer Service

Walmart
Orlando, USA
10.2013 - 06.2014
  • Cash handling, ringing up items and giving correct change to customers.
  • Stocking bags and register items, maintaining a clean and safe work space.

Customer Service Representative

Walgreens Central Pharmacy Operations
Orlando, USA
09.2010 - 11.2011
  • Taking inbound calls, processing medication orders, connecting customers to the correct store and pharmacist for assistance, informing customers of insurance status, consulting with insurance companies on behalf of customers.

Customer Service Representative

Total Marketing Concepts, Inc.
Longwood, USA
05.2007 - 08.2009
  • Making outbound calls to existing customers to update their listing for the year as well as offering upgrades to their existing listings.

Education

G.E.D - High School Diploma

Westside Tech
Winter Garden, FL

Skills

  • Microsofr
  • Excel
  • File Management
  • Training
  • Cold Calling
  • Management
  • Marketing
  • Account Management
  • Quality assurance
  • Pharmacy Technician Experience
  • ICD-10
  • Medical Terminology
  • Insurance Verification
  • Insurance verification
  • Prior authorization
  • HIPAA compliance
  • Medical terminology
  • Patient communication
  • Data entry accuracy
  • Inventory management
  • Call handling
  • Time management

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Crew Member

7-11 Convenience Store
03.2024 - 08.2025

Prior Authorization Technician

CVS Health
12.2023 - Current

Cashier/Customer Service

Walmart
10.2013 - 06.2014

Customer Service Representative

Walgreens Central Pharmacy Operations
09.2010 - 11.2011

Customer Service Representative

Total Marketing Concepts, Inc.
05.2007 - 08.2009

G.E.D - High School Diploma

Westside Tech

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