Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane Miller

Shawnee,KS

Summary

Dynamic Prior Authorization Technician with proven expertise at Rose International in streamlining medication authorization processes. Skilled in claims processing and problem-solving, I effectively supported healthcare providers and patients, ensuring compliance with HIPAA regulations. Committed to enhancing patient care through teamwork and efficient communication.

Overview

15
15
years of professional experience

Work History

Prior Authorization Technician

Rose International
Chesterfield, Missouri
01.2026 - Current
  • Facilitated completion of medication prior authorization requests from medical providers. Made outbound calls to MDO to relay verbal outcomes.

Program Specialist

Eversana
Chesterfield, MO
06.2024 - 01.2026
  • Processed prescriptions and provided assistance to patients and healthcare providers through a patient services support center. Assisted with inquiries related to insurance benefits, payments, and reimbursements via phone and online portals. Supported patients and providers by addressing payment issues and facilitating prior authorizations.

Customer Service Representative

Subscription Ink
Shawnee, KS
05.2011 - 02.2023
  • Assessed customer inquiries and concerns, delivering effective resolutions with professionalism.
  • Adhere to all company policies and procedures

Education

High School Diploma -

Kansas City Kansas Community College
Kansas City, KS
07-2010

Skills

  • Prior authorization process
  • Problem-solving skills
  • Benefit coverage
  • HIPAA compliance
  • Teamwork orientation
  • Pharmacy benefit management
  • Medical terminology
  • ICD-10 coding
  • Data entry
  • Attention to detail

Timeline

Prior Authorization Technician

Rose International
01.2026 - Current

Program Specialist

Eversana
06.2024 - 01.2026

Customer Service Representative

Subscription Ink
05.2011 - 02.2023

High School Diploma -

Kansas City Kansas Community College
Diane Miller