ANA SALAZAR
Lubbock,TX
Summary
Bilingual customer service representative with over 15+ years of professional experience. With high proficiency in utilizing customer service software , CRM systems, collaborating with cross-functional teams, and have consistently contributed to process improvements. I am eager to perform with my strong work ethic and passion for excellence, I will make a valuable asset to your company through my versatile skill sets. Thank you for considering my application.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Devault Floral
02.2020 - Current
- Utilized creativity and expertise in floral design to create exquisite arrangements, capturing clients' preferences and exceeding their expectations
- Proactively initiated outbound calls to inform corporate clients about new products and promotions, resulting in increased sales and customer engagement
- Consistently met and exceeded sales targets by effectively selling products, showcasing product knowledge, and employing persuasive communication skills
- Maintained well-organized inventory and efficiently processed flowers, ensuring availability of supplies and seamless operations
- Provided knowledgeable responses to general questions, demonstrating a strong understanding of floral products, services, and industry trends
Bond Agent
Trammel’s Lubbock Bail Bond
09.2018 - 01.2020
- Actively engaged in various office tasks, demonstrating flexibility and a strong work ethic in supporting the smooth functioning of the workplace
- Proficiently handled bond postings, ensuring compliance with legal requirements and maintaining precise documentation for accurate accounting
- Successfully processed payments both in person and over the phone, maintaining accuracy and confidentiality while providing excellent customer service
- Effectively relayed information to customers regarding court hearings and collections, facilitating clear communication and ensuring understanding of relevant updates.
Dispatch/ Supervisor
MUDco
07.2015 - 03.2018
- Proficiently handled payments and collections, ensuring accuracy and maintaining financial records in compliance with established protocols
- Successfully managed scheduling and administrative duties, optimizing efficiency and coordinating tasks to meet operational requirements
- Exhibited exceptional delivery skills by transporting cement to designated areas, ensuring timely and precise delivery as per customer requests
- Maintained collected data on all materials, providing accurate records for inventory management and reporting purposes
- Proactively stayed updated with TX Dot regulations and protocols, ensuring compliance and providing training to employees, promoting a safe and compliant work environment.
Direct Sales Representative
NTS Communications
09.2014 - 07.2015
- Proactively identified upselling and cross-selling opportunities, maximizing revenue potential and enhancing customer experience
- Consistently met and exceeded sales targets, driving personal and team performance while maintaining a high level of professionalism and integrity
- Met customers in homes and businesses to discuss and demonstrate products.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
911 Dispatcher
Floyd County Sheriff's Office
10.2007 - 04.2014
- Expertly received emergency and non-emergency calls via phone, radio, and computer systems, ensuring prompt and accurate handling of critical information
- Efficiently dispatched emergency personnel, coordinating rapid response and ensuring timely assistance to those in need
- Demonstrated strong data entry skills, accurately documenting important details of each call, maintaining comprehensive records for future reference and analysis
- Collaborated with cross-functional teams to exchange critical information, ensuring seamless communication and efficient resolution of emergency situations
- Utilized active listening and effective communication skills to gather necessary information from callers, ensuring accurate and concise relay of details to emergency responders
Education
High school diploma -
Lockney High School
2007
Skills
- Bilingual
- Business Development Understanding
- CRM Software
- Account Management
- Microsoft Word
- Customer Service
- Microsoft Excel
- Executive Management Support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Devault Floral
02.2020 - Current
Bond Agent
Trammel’s Lubbock Bail Bond
09.2018 - 01.2020
Dispatch/ Supervisor
MUDco
07.2015 - 03.2018
Direct Sales Representative
NTS Communications
09.2014 - 07.2015
911 Dispatcher
Floyd County Sheriff's Office
10.2007 - 04.2014
High school diploma -
Lockney High School
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