Ana Saldana
Lehigh Acres,FL
Summary
Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.
Overview
12
12
years of professional experience
Work History
Lead Server, Cafe Attendant, Lifestyle Assistant
Vi at Bentley Village
06.2017 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and customer interaction protocols.
- Maintained cleanliness and organization of dining area to meet health standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Implemented organizational systems for managing client records, improving accessibility and accuracy.
- Organized special events and workshops for clients, promoting engagement and a sense of community among participants.
Nail Technician
Jolunnah Salon & Boutique
04.2024 - 07.2024
- Delivered high-quality nail services, including manicures and pedicures, to enhance client satisfaction.
- Maintained cleanliness and sanitation standards in accordance with health regulations and best practices.
- Educated clients on nail care techniques and recommended products for optimal nail health.
- Developed customized nail designs based on client preferences, showcasing creativity and attention to detail.
Guest Service Associate
RaceTrac
08.2015 - 05.2017
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Assisted in maintaining store cleanliness and organization for optimal guest experience.
- Resolved guest inquiries and complaints promptly to foster positive relationships.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Busser, Hostess
Iguana Mia
04.2014 - 01.2015
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by delivering food and beverages promptly and accurately.
- Collaborated with kitchen staff to ensure timely refills and restocking of supplies.
- Supported training new bussers on proper cleaning techniques and restaurant protocols.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Cashier
McDonald's
10.2013 - 03.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of workstation for optimal efficiency.
- Assisted in training new cashiers on operational procedures and customer service standards.
Education
High School Diploma -
Estero High School
Estero, FLFull Specialty License -
Aveda Institute
Fort Myers, FLSkills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- Responsible and trustworthy
Languages
English
Spanish
Timeline
Nail Technician
Jolunnah Salon & Boutique
04.2024 - 07.2024
Lead Server, Cafe Attendant, Lifestyle Assistant
Vi at Bentley Village
06.2017 - Current
Guest Service Associate
RaceTrac
08.2015 - 05.2017
Busser, Hostess
Iguana Mia
04.2014 - 01.2015
Cashier
McDonald's
10.2013 - 03.2014
High School Diploma -
Estero High School
Full Specialty License -
Aveda Institute