Ana Salmeron
Mesa,AZ
Summary
Customer-focused professional with 5+ years of experience in school administration, student support, and fast-paced customer service roles. Skilled in communication, conflict resolution, and handling high-volume interactions with parents, staff, and customers. Experienced in administrative operations, cash handling, scheduling, and records management. Known for remaining calm under pressure and providing clear, professional support.
Overview
9
9
years of professional experience
Work History
Principal's Secretary
Mesa Public Schools
Mesa, AZ
03.2024 - Current
- Manage high-volume communication with parents, staff, and district offices via phone, email, and messaging platforms
- Responded to inquiries and resolved issues, ensuring clear and timely communication
- Coordinated schedules, meetings, and daily operations for school leadership
- Processed payroll and maintained accurate employee time records
- Handled purchasing, ordering, and basic budgeting tasks
- Created and distributed school-wide communications (e.g., announcements, parent updates)
- Provided translation support for parents and staff to ensure clear understanding
- Maintained organized records and supported overall front office operations
SEI Tech II
Mesa Public Schools
Mesa, Az
09.2022 - 03.2024
- Managed English Learner (EL) program processes, including student records and compliance tracking
- Administered AZELLA testing and coordinated all required testing procedures on campus
- Communicated with parents and teachers regarding testing, progress, and requirements
- Provided direct support to English Learners through instruction and small-group guidance
- Maintained organized, accurate student data and documentation
Cashier
Organ Stop Pizza
Mesa, AZ
08.2017 - 03.2024
- Delivered fast, friendly customer service in a high-volume restaurant environment
- Handled customer orders and processed POS transactions, including cash and checks, with accuracy
- Answered customer questions about menu items and promotions
- Resolved customer concerns to maintain a positive experience
- Supported operations across kitchen, bar, and bussing as needed
- Maintained clean, organized, and sanitary work areas
- Assisted with onboarding staff by demonstrating bussing procedures
SEI Tech
Mesa Public Schools
Mesa, AZ
10.2019 - 10.2021
- Supported English language learners through clear, patient communication
- Worked with small groups to explain concepts and ensure understanding
- Adapted communication to meet diverse language needs
- Assisted with translation during parent-teacher conferences
- Collaborated with teachers to support student progress
Education
High School Diploma -
Mesa High School
Mesa, AZ05-2019
Certified Hairstylist -
East Valley Institute of Technology
Mesa, AZ05-2019
Skills
- Customer Service & Support
- Conflict Resolution
- High-Volume Communication
- Data Entry & Record Management
- Scheduling & Time Management
- Bilingual Communication
Languages
Spanish
Native or Bilingual
Timeline
Principal's Secretary
Mesa Public Schools
03.2024 - Current
SEI Tech II
Mesa Public Schools
09.2022 - 03.2024
SEI Tech
Mesa Public Schools
10.2019 - 10.2021
Cashier
Organ Stop Pizza
08.2017 - 03.2024
High School Diploma -
Mesa High School
Certified Hairstylist -
East Valley Institute of Technology