Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ANA SAMANO

Cicero,IL

Summary

Dynamic professional with proven track record at Kingdom Chevrolet, adept in document management and project coordination. Excelled in tam collaboration, enhancing team performance, and maintaining a 100% Customer Satisfaction Index. Recognized for exceptional customer service, and innovative process improvements. Skilled in presenting ideas and driving efficient outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Experience Coordinator/Finance Assistant Intern

Kingdom Chevrolet
Chicago, IL
01.2024 - Current
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Edited and redesigned 40 sales and finance forms to enhance usability and accuracy.
  • Designed and implemented evidence manuals to support sales staff.
  • Maintained a 100% customer satisfaction index (CSI) score throughout the entire year.
  • Achieved recognition as Sales Consultant of the Month in April.
  • Developed a process to link sales consultants with used vehicle inventory.
  • Maintained 100% manufacturer certification throughout the entire year.

Loader and Unloader

ups
Hodgkins, IL
10.2023 - 02.2024
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
  • Recognized by management for providing exceptional customer service.

BDC Service Representative

hawk chrysler, dodge, jeep
Forest Park, IL
07.2022 - 11.2022
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Followed up with customers after completion of service requests.
  • Resolved customer complaints and issues in an efficient manner.

Education

Triton College
River Grove, IL

High School Diploma -

Morton East High School
Cicero, IL

Skills

  • Project coordination
  • Document management
  • Team collaboration
  • Presenting ideas and plans

Languages

ENGLISH
Professional
SPANISH
Professional

Certification

  • SEAL OF BILITERACY CERTIFICATE SPANISH

Timeline

Sales Experience Coordinator/Finance Assistant Intern

Kingdom Chevrolet
01.2024 - Current

Loader and Unloader

ups
10.2023 - 02.2024

BDC Service Representative

hawk chrysler, dodge, jeep
07.2022 - 11.2022

Triton College

High School Diploma -

Morton East High School

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ANA SAMANO