Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Giselle Morales

Brooklyn,NY

Summary

Experienced and dedicated hospitality professional with a successful two-decade career in workplace operations, consistently surpassing industry standards. Known for elevating guest satisfaction through meticulous attention to detail and a keen understanding of current industry trends. Beyond operational efficiency, I specialize in creating memorable workplace experiences that enhance both employee engagement and customer delight. Ready to leverage my proven expertise to contribute significantly to the success of organizations in the dynamic hospitality sector. A reliable and ethical leader with advanced organizational, technical, and business skills, collaborating effectively with cross-functional teams to ensure operational and service excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Workplace Experience Coordinator

CBRE Host / EY
04.2022 - Current
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
  • Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Workplace Safety · Facility Management (FM
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Handled incoming and outgoing shipping and receiving activities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

WEC

CBRE Host / EY
03.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Support a variety of critical business functions including financial, vendor management, contract management, general office services.

Hospitality & Workplace Services

EY
06.2014 - 03.2020
  • Enhanced guest satisfaction by developing and implementing effective hospitality service strategies.
  • Coordinate and prepare hoteling workspaces, internal meeting spaces, and implement necessary services.
  • Deliver excellent customer service to hoteling clientele, leading to departmental acknowledgement.
  • Manage the facilities IWMS and manage service call responsiveness.
  • Conduct analysis and research ways to better assist Restaurant Associates with forecasting weekly budgets
  • Liaise with EY building management and outside vendors on issues and projects.
  • Run daily/weekly catering reports; modify charges, & acquire missing information needed to bill clients.
  • Create daily/weekly invoices; complete final invoices and charge backs, as well as dispatch to necessary parties.
  • Solicit and act as main point of contact for all
    department charge backs and catering order issues
  • Manage a high volume of calls for 2 service lines within Hospitality and Workplace Services department.
  • Manage and maintain the interview mailbox correspondence for recruiting request.
  • Increased repeat business with exceptional customer service, catering to individual guests'' preferences and needs.
  • Training team members the Catering Invoice process.
  • Training team members the Multi booking process (have created a MB manual) with step by step instructions
  • Back up Coordinator for the interview floor 12th floor
  • Manage and maintain the interview mailbox correspondence for recruiting request.
  • Input information on the spread sheet for Interviews / Super Days.
  • Send out daily room assignments
  • Input special order catering requested by Recruiting
  • Maintain floor maintenance
  • Assist customers with Cannon signage in order to print documents.
  • Assist customers with adding printers to laptop
  • Assign lockers and assist with instructions on how to lock/unlock lockers.
  • Assist population with meeting space, hoteling and kiosk usage.
  • Create and set up WIFI usage for clients
  • Assist with VTC dial in interviews.
  • Assist with Microsoft Hub connections
  • EY-US Region Editor Responsible for editing and updating roles for the US-East region location and contact
    information data base.

Receptionist/Administrative Assistant

Cravath, Swaine & Moore LLP
01.2005 - 01.2011
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Anticipate client needs
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Train for disaster recovery on a frequent basis.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

High School Diploma -

Sheepshead Bay High School
Brooklyn, NY

Skills

  • Customer Service Operations
  • Teamwork
  • Customer Experience
  • Problem Solving
  • Budgeting
  • Vendor Relations
  • Administrative Leadership
  • Document Management
  • Contract Management
  • Workplace Safety
  • Facility Management (FM)
  • Information Collection
  • Database Management
  • Resource Allocation
  • Staff Supervision
  • Event Planning
  • Scheduling and Calendar Management
  • Data Retrieval Systems
  • Meeting Coordination
  • Team Oversight
  • Accounts Reconciliation
  • Best Practices Implementation
  • Project Support
  • Process Improvement
  • Project Coordination
  • MS Office
  • Discretion and Confidentiality
  • Work Planning and Prioritization
  • Point of Contact
  • Operations Management
  • Schedule Management
  • Customer Service
  • Writing Requirements
  • Project Assistance
  • Team Leadership
  • Task Prioritization
  • Decision Making
  • Quality Assurance
  • Contract Negotiation
  • Effective Communication
  • Creative Thinking
  • Conflict Resolution
  • Technical Proficiency
  • Time Management
  • Data Analysis
  • Scheduling Expertise
  • Inventory Management
  • Training and Development
  • Report Preparation
  • Coaching and Mentoring
  • Decision-Making
  • Handling Complaints
  • Move Coordination
  • Documentation and Recordkeeping

Accomplishments

  • Promoted from an entry-level position to successfully administering advanced tasks and responsibilities
  • Appointed as the Editor for the EY-US Region, tasked with editing and updating roles for the US-East region locations, as well as managing the contact information database
  • Assist in training New Hires on the EYWP process
  • Created Training Manuel for Multi booking Process
  • Developed the USQ 8th floor responsibilities document
  • Created Utilization report for Union Square location

Certification

  • First Aid/CPR Certified
  • Mastering Microsoft Teams 2019
  • Effective use of Outlook 2013
  • Better Business Writing Skills
  • CBRE Harvard Manage Mentor - Facility Manager (FM) Certification Program
  • CBRE Harvard Manage Mentor -Crisis Management
  • CBRE Harvard Manage Mentor - Project Management

Timeline

Workplace Experience Coordinator

CBRE Host / EY
04.2022 - Current

WEC

CBRE Host / EY
03.2021 - Current

Hospitality & Workplace Services

EY
06.2014 - 03.2020

Receptionist/Administrative Assistant

Cravath, Swaine & Moore LLP
01.2005 - 01.2011

High School Diploma -

Sheepshead Bay High School

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Giselle Morales