Ana Sanchez
Atlanta,GA
Summary
Proven leader in healthcare administration, I excelled at Barbour Orthopaedics by enhancing patient satisfaction and streamlining operational efficiencies. Leveraging bilingual capabilities and computer skills, I achieved significant improvements in scheduling and patient services. My strong work ethic and problem-solving abilities drove team success, fostering collaboration and elevating customer care standards.
Overview
10
10
years of professional experience
Work History
Injection Scheduler, CSR Liasion
Barbour Orthopaedics
Atlanta, GA
07.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff/software systems.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on policies and procedures.
- Served as corporate liaison for the patient, funding company and PCM department.
Senior Surgery Scheduler
Barbour Orthopaedics
Atlanta, GA
09.2018 - 07.2023
- Arranged pre-operative and post-operative appointments for surgical patients.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient/inpatient procedures.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, funding companies, and the surgical team to secure necessary authorizations for timely procedures.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
- Utilized advanced software tools to optimize appointment availability and efficiently manage three surgeons calendars.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods with Home Care Facilities/Physical Therapy.
Patient Service Assistant
Barbour Orthopaedics
Atlanta, GA
06.2018 - 09.2018
- Increased patient understanding of treatment plans with clear explanations and guidance on next steps.
- Cultivated a positive atmosphere within the Admin Department by actively participating in staff meetings, trainings, and contributing to ongoing process improvement initiatives.
- Streamlined communication between patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
- Assisted in minimizing appointment cancellations through proactive confirmation calls and follow-up reminders.
- Ensured continuity of care by coordinating referrals to specialists or other healthcare professionals as needed.
- Improved patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Enhanced clinic efficiency by scheduling appointments, managing patient flow, and maintaining accurate medical records.
- Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
Bilingual Front Desk Receptionist
Barbour Orthopaedics
Atlanta, GA
03.2018 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patients records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Assistant Manager
Arbys
Atlanta, GA
08.2014 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Cross Keys High School
Atlanta, GA05.2010
Skills
- Computer Skills
- Bilingual (Spanish/English)
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Problem-Solving
Timeline
Injection Scheduler, CSR Liasion
Barbour Orthopaedics
07.2023 - Current
Senior Surgery Scheduler
Barbour Orthopaedics
09.2018 - 07.2023
Patient Service Assistant
Barbour Orthopaedics
06.2018 - 09.2018
Bilingual Front Desk Receptionist
Barbour Orthopaedics
03.2018 - 06.2018
Assistant Manager
Arbys
08.2014 - 02.2018
High School Diploma -
Cross Keys High School