Ana Sanchez
SAN ANTONIO,TX
Summary
Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks as well as sales and customer service. Great in fast paced environments. Very teachable, Always open to learning a new skill or way of doing things.
Full Time availability. mornings, nights and weekends.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Surfing Crab
San Antonio, TX, TX
07.2022 - 09.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted frequent visitors by name and explained new promotions.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
Front Desk Receptionist
DC Operating
El Paso, TX
08.2017 - 05.2022
- Greeted customers warmly and made them feel welcome.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Bartender
Vanity Factory
San Antonio, TX
07.2016 - 08.2017
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
Crew Member
McDonald's
San Antonio, TX
06.2014 - 05.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
High School Diploma -
SASIC
San Antonio, TX06.2017
Skills
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- Menu Memorization and Presentation
- Cool Under Pressure
- Front Desk Operations
- Positive Attitude and Energetic
- Spreadsheet Tracking
- Age Identification and Compliance
- Cash Handling and Management
- Customer Service
- Food Service
- Bar service preparation
Certification
- tabc and food handlers
Timeline
Bartender
Surfing Crab
07.2022 - 09.2024
Front Desk Receptionist
DC Operating
08.2017 - 05.2022
Bartender
Vanity Factory
07.2016 - 08.2017
Crew Member
McDonald's
06.2014 - 05.2015
- tabc and food handlers
High School Diploma -
SASIC
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