Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANA SANTIAGO

Newark,New Jersey

Summary

Proactive and caring worker with 10 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Friendly and energetic with experience in childcare and education. Motivated to help children become happy, healthy and well-behaved. Creative caregiver with proven success working with children to improve behavior and self-esteem. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning Salesperson field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience

Work History

Childcare Assistant Teacher

KIDZ R US LEARNING CENTER
05.2022 - 02.2023
  • Read and told stories to promote and support overall language development.
  • Monitored children's progress and identified areas of improvement.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Supervised free play and other activities to keep children safe.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Partnered with supervisor to implement ADA standards on playground and in common areas.
  • Met with parents about daily activities, positive developments, and issues.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Planned and guided age-appropriate tasks like reading, crafts etc.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Maintained inventory of educational supplies and materials and notified supervisor of restocking needs.
  • Monitored and enforced adequate supply and material inventory.
  • Modeled positive behavior and communication skills for students.
  • Organized and supervised large and small group activities.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Utilized creative teaching strategies to engage students in classroom.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Supervised children during in-classroom activities and on playground.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Assisted in lessons, curriculum and homework planning.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Supported students in developing self-esteem and self-confidence.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Provided additional mentoring based on student evaluations.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted in implementation of new learning tools, systems and materials.
  • Delivered supplementary lessons and practice assignments.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Established positive relationships with students and families.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Encouraged children to interact with each other and participate in group activities.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Taught children with creative approaches, methods, and techniques.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Guided students to develop social, emotional and physical skills.
  • Incorporated music and play into developmentally appropriate activities.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.

Childcare Assistant Teacher

THREE STAGES CHILDCARE CENTER
08.2019 - 02.2020
  • Oversaw classroom operations during teacher and parent meetings.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Researched and presented new learning tools and methods for classroom application.
  • Incorporated music and play into developmentally appropriate activities.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Monitored children's progress and identified areas of improvement.
  • Read and told stories to promote and support overall language development.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Supervised free play and other activities to keep children safe.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Partnered with supervisor to implement ADA standards on playground and in common areas.
  • Met with parents about daily activities, positive developments, and issues.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Planned and guided age-appropriate tasks like reading, crafts etc.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Developed innovative activities to engage young children in learning process.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.

Salesperson

MAX FIVE STAR FURNITURE
01.2012 - 04.2014
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed over 50 customer calls per day.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Logged reports, expenses, receipts, and sales in company database.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Worked to build relationships with customers and built potential for additional sales.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Developed and delivered engaging sales presentations to convey product benefits.

Education

GED -

Excel High School
02.2012

Skills

  • Conversant in Spanish
  • Emotionally Supportive
  • Time Management
  • Child CPR
  • Customer Service
  • Positive Reinforcement Methods
  • Verbal and Written Communication
  • Parent Communication
  • Socialization Techniques
  • Exceptional Organizational Skills
  • Certified in Early Childhood Education
  • Health and Safety
  • Excellent Communication Skills
  • Cultural Sensitivity
  • Enthusiasm for Students and Teaching

Timeline

Childcare Assistant Teacher

KIDZ R US LEARNING CENTER
05.2022 - 02.2023

Childcare Assistant Teacher

THREE STAGES CHILDCARE CENTER
08.2019 - 02.2020

Salesperson

MAX FIVE STAR FURNITURE
01.2012 - 04.2014

GED -

Excel High School

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ANA SANTIAGO