Camila Guzman
Newark,New Jersey
Summary
Bilingual English and Spanish speaker with over 6 years of comprehensive experience in Customer Service and the Medical Field. Committed to fostering efficient teamwork and ensuring complete customer/patient satisfaction. Currently seeking a full-time position with a flexible schedule. Optimistic, responsible, creative, and hardworking individual eager to contribute to an exciting and unique workplace. I derive satisfaction from assisting individuals with their needs and providing them with a positive overall experience. Certified pharmacy technician with a strong work ethic, excellent interpersonal skills, and expertise in customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
11.2018 - Current
- Job Description: Worked closely with and under the direct supervision of a licensed pharmacist. Responsible for meticulously preparing prescriptions by retrieving, counting, pouring, weighing, measuring, and occasionally mixing medications. Prepared prescription labels, selected appropriate containers, and affixed labels accurately. Calculated prices and filed prescriptions, ensuring accuracy before dispensing to patients.
- Duties and Responsibilities:
- Welcomed and assisted customers by providing clear explanations of prescriptions, addressing inquiries, and aiding in locating pharmacy items.
- Collaborated with the Registered Pharmacist in dispensing medications and healthcare products to patients.
- Received written prescriptions or refill requests from patients, as well as electronically transmitted prescriptions from doctors' offices.
- Executed routine tasks to assist in the preparation of prescribed medications, including tablet counting and bottle labeling.
- Consulted with the Pharmacy Supervisor and/or Registered Pharmacist, directing any questions concerning prescriptions, drug information, or health matters to the pharmacist.
Covid 19 Medical Tester
Suarez Health Lab
01.2022 - 06.2023
- Job Description: Performed collection and preparation of nasal-pharyngeal samples for PCR testing of COVID-19, following standardized methods and procedures.
- Duties and Responsibilities:
- Administered necessary COVID-19 rapid tests and adeptly collected specimens using proper swabbing techniques.
- Ensured the cleanliness of the testing booth and all testing materials to meet CDC guidelines.
- Managed the scheduling of COVID-19 testing appointments prior to medical procedures and surgeries.
- Enforced social distancing measures and mask mandates while providing clear explanations of the testing process to each client.
- Conducted employee and visitor screenings according to specific protocols, utilizing non-contact infrared thermometers.
- Maintained a sanitized work area and meticulously sterilized equipment and instruments to adhere to established protocols.
Customer Service Associate
Walgreens
11.2018 - 08.2021
- Job Description: Committed to resolving customer issues and addressing inquiries to ensure a superior customer experience. Leads by example in promoting and upholding customer service best practices within the team, emphasizing interpersonal skills such as greeting, eye contact, and courtesy.
- Duties and Responsibilities:
- Responded promptly to customer inquiries and effectively resolved issues and complaints over the phone, maintaining a positive and professional demeanor.
- Proactively engaged with customers to identify their needs, driving sales by recommending appropriate products and services tailored to their preferences.
- Provided comprehensive information to customers regarding products, services, pricing, and any ongoing promotions or special offers.
- Collaborated with team members to brainstorm and implement strategies for enhancing the customer experience.
- Conducted follow-up communication with customers to ensure satisfaction and address any outstanding concerns.
- Assisted in training new team members on customer service best practices and company policies.
Education
Associate Degree - Science
Essex County College
Newark, NJ06.2022
Associate in Cardiovascular Sonography - Cardiovascular Sonography
Eastwick College
Nutley, NJ08-2026
Bachelors - Diagnostic Medical Sonography
Eastern International College
Jersey City12.2025
Skills
- Communication Teamwork and collaboration Customer service
- Good work ethic
- Problem resolution
- Computer skills
- Organization
Accomplishments
Certified phlebotomist , certified ekg tech and certified medical assistant
Certification
Certified Pharmacy Technician Achieved Pharmacy Technician Certification in October 2023
Languages
English - Read, Write, Speak - Expert
Spanish- Read, Write, Speak - Expert
Timeline
Covid 19 Medical Tester
Suarez Health Lab
01.2022 - 06.2023
Certified Pharmacy Technician
Walgreens
11.2018 - Current
Customer Service Associate
Walgreens
11.2018 - 08.2021
Bachelors - Diagnostic Medical Sonography
Eastern International College
Associate Degree - Science
Essex County College
Associate in Cardiovascular Sonography - Cardiovascular Sonography
Eastwick College