Ana Santiago
New York ,Ny
Summary
Dynamic and dedicated professional with experience at St. Jesus Pharmacy, excelling in medication dispensing and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Committed to maintaining HIPAA compliance while ensuring a well-organized pharmacy environment for optimal workflow.
Overview
10
10
years of professional experience
Work History
Pharmacy Assistant
St. Jesus Pharmacy
05.2020 - 05.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
Driver
Uber
05.2020 - 05.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Servicio al Cliente
Nacional
05.2019 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Manager
Cabrini Deli Food Corp
05.2014 - 11.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No - Medical Assistant
ASA College
Brooklyn, NYJaime Molina Mota
República Dominicana 2012
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Medication dispensing
- Supply restocking
- Prescription interpretation
- Medication labels
- Verifying orders
- Receiving incoming supplies
- Processing payments
- Supply management
- Insurance verification
- Order documentation
- HIPAA compliance
- Prescription verification
- Customer relationship management
- Accepting payments
- Stocking inventory
- Medication therapy support
- Customer care standards
- Verbal communication
Languages
Español
Native or Bilingual
Inglés
Elementary
Timeline
Pharmacy Assistant
St. Jesus Pharmacy
05.2020 - 05.2024
Driver
Uber
05.2020 - 05.2021
Servicio al Cliente
Nacional
05.2019 - 05.2021
Manager
Cabrini Deli Food Corp
05.2014 - 11.2019
No - Medical Assistant
ASA College
Jaime Molina Mota
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