Ana Santos
Tulsa,OK
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
2
2
years of professional experience
Work History
Insurance Agent
Daemi Insurance Of Oklahoma
01.2023 - 08.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
Lunch Lady
Eugene Elementary School
11.2022 - 12.2022
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Monitored food and beverage supplies, assisting with restocking when needed.
Packager
Nonnis Foods LLC
06.2022 - 09.2022
- Completed daily orders with expert picking and packing of shipments.
- Followed packing processes to increase speed and accuracy.
- Operated and maintained packaging equipment with focus on safety and productivity.
Cashier
Chick-fil-A
06.2021 - 07.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Dove Science Academy
Tulsa, OK05.2022
Skills
- Credit and Debt Card Processing
- Special Orders
- Insurance Practices
- Insurance Program Management
- Customer Follow-Up
- Benefits Explanations
- Quote Information
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
Daemi Insurance Of Oklahoma
01.2023 - 08.2023
Lunch Lady
Eugene Elementary School
11.2022 - 12.2022
Packager
Nonnis Foods LLC
06.2022 - 09.2022
Cashier
Chick-fil-A
06.2021 - 07.2021
High School Diploma -
Dove Science Academy