Ana Serna
Coconut Creek,FL
Summary
Healthcare professional with comprehensive experience in patient care management and healthcare administration. Proven ability to enhance care delivery and operational workflows. Trusted team player with focus on achieving results and adapting to changing healthcare needs. Displays strong organizational skills and interpersonal communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
Wave Endodontics
07.2023 - Current
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Streamlined appointment scheduling for increased patient access to care.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
Healthcare Coordinator
Deerfield Modern Dentistry
12.2021 - 07.2023
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Collaborated with store manager to maintain daily operations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Dental Assistant
Deerfield Modern Dentistry
12.2020 - 07.2023
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Hostess
Tucker Duke’s Lunch Box
08.2018 - 03.2020
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Opened and closed seating sections according to volume of guests.
Cashier
Latinos Meat Market
01.2018 - 08.2018
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
Education
Dental Assisting Technology and Management -
Atlantic Technical College
Coconut Creek, FL06.2020
Diploma -
Monarch High School
Coconut Creek, FL06.2018
Skills
- Healthcare Regulations
- Individualized Care Plans
- Patient Interviews
- Healthcare Management
- Chair Side Assistance
- Preliminary Impressions
- Full Mouth Radiographs
- Equipment and Instrument Sterilization
Certification
- BLS CPR Licensed
- Dental Radiographer
- Dental Assistant Expanded Functions Certified
- RDA - Registered Dental Assistant
Languages
Spanish
Full Professional
Timeline
Healthcare Coordinator
Wave Endodontics
07.2023 - Current
Healthcare Coordinator
Deerfield Modern Dentistry
12.2021 - 07.2023
Dental Assistant
Deerfield Modern Dentistry
12.2020 - 07.2023
Hostess
Tucker Duke’s Lunch Box
08.2018 - 03.2020
Cashier
Latinos Meat Market
01.2018 - 08.2018
Dental Assisting Technology and Management -
Atlantic Technical College
Diploma -
Monarch High School
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