ANNA HINES
Little Rock,AR
Summary
Dedicated and compassionate healthcare professional with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
8
8
years of professional experience
Work History
Healthcare Coordinator
Bowen Hefley Orthopedics
03.2020 - 06.2022
- Assisted physician with in-office procedures and patient visits.
- Consulted with patients and family members to discuss surgery dates and educate them on pre- and post-operative protocols.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to verify surgical plans, orthotics, and patient information was communicated to healthcare team.
- Managed over 50 customer calls per day.
Registered Nurse
Chi St. Vincent Hospital
01.2020 - 03.2020
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Cared for minimum of 4 patients with critical healthcare needs.
Patient Care Technician
Arkansas Children’s Hospital
12.2014 - 12.2017
- Supported needs of 7 physicians and other healthcare team members
- Obtained patient vital signs and reported results to staff nurse or physician, to maintain accurate medical records
- Maintained clean and safe environment to promote patient safety and comfort.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Provided excellent customer service by effectively communicating with patients, families, and staff.
- Assisted in cast application and removal.
Patient Care Technician
Chi St. Vincent Hospital
05.2014 - 11.2014
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Documented patient information and care activities in electronic health record.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Managed over 30 patients per day, assisting with activities of daily living
Education
Associate of Nursing -
Baptist Health College
Little Rock, AR12.2019
Bachelor of Science - Kinesiology
Mississippi State University
Mississippi State, MS08.2012
Skills
- Healthcare Information
- EMRs: Epic, MedEvolve, Cerna
- Therapeutic Communications
- Cross-functional partnerships
- Nursing Assistance
- HIPAA Guidelines
- Therapeutic Communications
- Healthcare Regulations
Timeline
Healthcare Coordinator
Bowen Hefley Orthopedics
03.2020 - 06.2022
Registered Nurse
Chi St. Vincent Hospital
01.2020 - 03.2020
Patient Care Technician
Arkansas Children’s Hospital
12.2014 - 12.2017
Patient Care Technician
Chi St. Vincent Hospital
05.2014 - 11.2014
Associate of Nursing -
Baptist Health College
Bachelor of Science - Kinesiology
Mississippi State University
Similar Profiles
Allison Jane CoburnAllison Jane Coburn
Clinical Coordinator at Bowen Hefley OrthopedicsClinical Coordinator at Bowen Hefley Orthopedics
LAKESHA SPICERLAKESHA SPICER
Front Desk Receptionist at Bowen Hefley OrthopedicsFront Desk Receptionist at Bowen Hefley Orthopedics
Heidy AlonzoHeidy Alonzo
Babysitter at Wyatt and Maria HefleyBabysitter at Wyatt and Maria Hefley
Oma QuirozOma Quiroz
Teacher: English I, Creative Writing, Oral Communication at Sylvan Hills Junior High CampusTeacher: English I, Creative Writing, Oral Communication at Sylvan Hills Junior High Campus
Brady PalmerBrady Palmer
Jr. High Head Coach/Varsity Assistant at Pulaski AcademyJr. High Head Coach/Varsity Assistant at Pulaski Academy