Ana Seymour

In the Absence of the Store Manager i did most of the task that she needs to do.

• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.