Ana Shaktman
Savannah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
Work History
Shift Manager
Jersey Mikes Subs
08.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
Cashier Team Lead
Waxhaw Rock Store Bar-B-Q
02.2021 - 06.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
High School Diploma -
Parkwood High School
Monroe, NC06.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Opening and closing procedures
- Punctual and Reliable
- Energetic and Enthusiastic
- Training and mentoring
- Team Development
- Inventory Control
- Documentation And Reporting
- Schedule Management
- Flexible Schedule
Timeline
Shift Manager
Jersey Mikes Subs
08.2022 - Current
Cashier Team Lead
Waxhaw Rock Store Bar-B-Q
02.2021 - 06.2022
High School Diploma -
Parkwood High School