Ana Soares
Jersey City,NJ
Summary
Experienced professional in culinary management, high productivity and efficient task completion. Specialized skills in staff training, inventory management, customer service, Wine & Cocktail knowledge. Fluent in English, Portuguese and Spanish.
Overview
10
10
years of professional experience
Work History
Host/Social Media Marketing Assistant
Parcelle
11.2025 - Current
- Managed guest seating arrangements and optimized flow
- Resolved guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Assisted in coordinating special events, ensuring seamless execution
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts/healthy sense of urgency
- Supported servers, food runners, and bussers.
- Maintained up-to-date knowledge of menu offerings and daily specials
- Developed rapport with regular patrons to foster sense of community
Server Captain/Social Media Manager
Corto Restaurant
08.2023 - Current
- Collaborated with chefs during family meal sessions to discuss and analyze the seasonal menu, and constantly evolving offerings.
- Gained in-depth knowledge of new dishes, including preparation methods, and the cultural significance behind each dish.
- Participated in wine-pairing discussions, developing expertise in matching wines to complement specific menu items.
- Memorized the full menu and daily-changing specials to provide accurate and efficient service.
- Trained FOH staff on restaurant policies and procedures, guest service techniques, and communication skills.
- Assisted in developing strategies for increasing following, and engagement rates.
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
- Developed and implemented successful social media campaigns to support company objectives.
- Stayed abreast of changes in social media policies, tools, and algorithms to adapt strategies accordingly.
Server/Bartender
Portobello Restaurant
01.2023 - 08.2023
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Server Captain
Gianmarco Trattoria
03.2016 - 02.2020
Server
Tinga Taqueria
04.2016 - 03.2017
Education
Level 2 Award - Wine
WSET
New York, NYAssociate of Applied Science - Nursing
Essex County College
Newark, NJ07.2017
ServSafe
Skills
DOH regulations - Wine knowledge - Complaint handling/Customer Service - Restaurant and team management- Analytical skills- Point of sale POS software- Resy and OpenTable - Adaptability- Restaurant marketing
Timeline
Host/Social Media Marketing Assistant
Parcelle
11.2025 - Current
Server Captain/Social Media Manager
Corto Restaurant
08.2023 - Current
Server/Bartender
Portobello Restaurant
01.2023 - 08.2023
Server
Tinga Taqueria
04.2016 - 03.2017
Server Captain
Gianmarco Trattoria
03.2016 - 02.2020
Level 2 Award - Wine
WSET
Associate of Applied Science - Nursing
Essex County College
ServSafe