Ana Solorio Ramirez
Green Bay,WI
Summary
Organized and dedicated individual with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
3
3
years of professional experience
Work History
SR. CUSTOMER SERVICE REPRESENTATIVE
RELIANCE MATRIX
05.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints
- Streamlined customer service processes for increased efficiency and improved response times
- Mentored junior team members, contributing to their professional development and overall team success
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience
- Reduced call wait times by implementing effective time management techniques within the team
- Developed comprehensive knowledge of company products and services to provide accurate information to customers
- Responded to customer's calls and emails to answer questions about Leave of absence and FMLA.
ADMINISTRATIVE ASSISTANT
GIFTDAT
04.2021 - 03.2023
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting callers
- Scheduled office meetings and client appointments for staff
- Coached new employees on administrative procedures, company policies, and performance standards
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Created detailed expense reports and requests for capital expenditures
- Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
Education
HUMAN RESOURCES ASSOCIATES - Human Resources
NORTHEAST WISCONSIN TECHNICAL COLLEGE
Green Bay, WIHIGH SCHOOL DEGREE -
GREEN BAY EAST HIGH SCHOOL
Green Bay, WI06.2018
Skills
- Information Management
- Interpersonal Skills
- Computer Proficiency
- Confidential Records Management
- Call Center Experience
- Microsoft Office
- Customer Service
- Technical Support
- Complaint handling
- Spanish
- High call volume
- Problem solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SR. CUSTOMER SERVICE REPRESENTATIVE
RELIANCE MATRIX
05.2023 - 04.2024
ADMINISTRATIVE ASSISTANT
GIFTDAT
04.2021 - 03.2023
HUMAN RESOURCES ASSOCIATES - Human Resources
NORTHEAST WISCONSIN TECHNICAL COLLEGE
HIGH SCHOOL DEGREE -
GREEN BAY EAST HIGH SCHOOL