Ana Soto

• Deliver exceptional client service while maintaining strict confidentiality and safeguarding sensitive information during client intake interviews.
• Act as a reliable point of contact for clients seeking information or guidance regarding legal matters.
• Conduct initial intake calls and telephone conferences with prospective clients; screen and route inquiries appropriately.
• Coordinate and schedule appointments between clients and attorneys, ensuring efficient calendar management and time utilization.
• Draft retainer agreements and other routine legal correspondence as needed.
• Provide case support by preparing, faxing, mailing, and managing legal correspondence and documents.
• Manage and maintain attorneys' calendars, meetings, deadlines, and task lists to ensure compliance with court and case requirements.
• Enter and track attorney billing accurately and timely.
• Communicate effectively with clients, opposing counsel, and court personnel to provide updates and facilitate case progression.

• Complete all case filings via fax, electronic filing or with a process server
• Edit and proofread legal documents to verify accuracy and help avoid filings being rejected and returned
• Experience with Thomas Reuters and Westlaw
• Supervise office calendar
• Including all second calls, hearings, trials, depositions, client mediation, consultations, and all meetings for the attorneys and paralegals
• Daily review of register of actions and minute orders for clients for all county websites
• Contact clients to provide limited case status, request pending documents and keep them up to date with their upcoming hearings
• Prepare and draft correspondence, pleadings and notices
• Opened medical and medicare health insurance claims
• Scan all incoming mail including correspondence, discovery, pleadings, filings, etc
• Conduct client intake
• Communicate with clients, opposing counsel, and court personnel to keep all parties informed on case updates.
• Obtained and reviewed all client medical records and bills
• Scheduled treatment for client's injuries with different facilities.

• Complete all case filings via fax, electronic filing or with a process server
• In addition to preparing some filings as well Experience with Essential Forms, Clio, and E-Legal Services programs
• Daily review of register of actions and minute orders for clients for all county websites
• In charge of office calendar including hearings, trials, depositions, client mediation, consultations, and all meetings for the attorneys and paralegals
• Contact clients to provide limited case status, request pending documents and keep them up to date with their upcoming hearings
• Set up attorney, client, and witness court calls or remote appearances for hearings
• Answer all incoming phone calls Set up all consultations Developed positive working relationship with courts, clients, opposing counsels and attorneys
• Prepared and drafted correspondence and some legal forms.

• Restocked supplies and submitted purchase orders to maintain stock levels
• Corresponded with tenants through email, telephone or postal mail
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
• Provided callers with address, directions, company website and related information
• Resolved tenant problems and complaints
• Provided clerical support to company employees by copying, faxing and filing documents
• Scheduled and confirmed appointments for tenants, vendors and staff
• Kept reception area clean and neat to give visitors positive first impression
• Sorted, received and distributed mail correspondence between departments and personnel
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Experience with Appfolio program.

• Prepared intake sheets for clients in Spanish and English
• Filed all FOIA forms on behalf of paralegal
• Reviewed case files and reported case progress to clients
• Received and documented client payments
• Answered phone promptly and directed incoming calls to correct offices
• Resolved client problems and complaints
• Responded to inquiries from callers seeking information.

• Investigated daily variances and corrected errors to resolve discrepancies
• Maintained clean and organized files by keeping accounts payable records up-to-date
• Directed customers to appropriate departments, answered phone calls and replied to office emails for excellent customer service
• Restocked supplies and submitted purchase orders to maintain stock levels
• Provided callers with address, directions, company website and related information
• Scheduled and confirmed appointments and meetings for customers vehicle services
• Sorted, received and distributed mail correspondence between departments and personnel
• Provided clerical support to company employees by copying, faxing and filing documents
• Resolved customer problems and complaints
• Kept reception area clean and neat to give visitors positive first impression
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Experience with Dealer Track and Vin Solutions programs
• Programmed vehicle tracking devices.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded to customer requests for products, services and company information
• Updated account information to maintain customer records
• Clarified customer issues and determined root cause of problems to resolve product or service complaints
• Educated customers about billing and payment processing procedures
• Handled EBT merchant application approvals from USCIS.

• Answered central telephone system and directed calls accordingly
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Restocked supplies and submitted purchase orders to maintain stock
• Corresponded with residents or residents family through email, telephone or postal mail
• Screened visitors to maintain safety and security
• Provided clerical support to company employees by copying, faxing and filing documents
• Kept reception area clean and neat to give visitors positive first impression
• Sorted, received and distributed mail correspondence between residents and personnel
• Contacted housekeeping staff and maintenance department to resolve issues with residents' rooms
• Maintained updated medical records of residents
• Coordinated patient care assistants to residents daily activities.

● Greeted guests, took orders, assembled meals at the line, and ensured a welcoming atmosphere.

● Kept all stations, kitchen, and dining areas clean and organized.

● Trained to work at different stations (Grill, Cashier, Prep, Salsa, Expo) to support the team.

● Followed strict procedures for food handling, storage, and preparation to ensure safe and delicious food.

● Processed payments and issue receipts or refunds.

● Restocked drink stations, napkins, and utensils; clean the lobby, and tables; sweep; and manage trash.

● Followed recipes to prepare pizzas, sides, and desserts; operated equipment for dough/sauce; stocking ingredients.

● Greeted customers, took orders accurately, handed payments, and ensured positive experiences.

● Performed daily cleaning duties such as cleaning dishes, mopping, sanitizing, taking out trash, and maintaining a tidy appearance.

● Restocked supplies, assisting with opening/closing, and learning all stations in the Pizza Pride Production System.

● Adhered to the companies policies, health regulations, and safety procedures, including specific rules for equipment use.