Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Soto Ortiz

Kissimmee,FL

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in POS system operations and exceptional customer service at 7Eleven to significantly improve transaction efficiency and customer satisfaction. My proactive approach in mentoring staff and managing inventory exemplifies my strong work ethic and dedication to excellence, contributing to a noticeable increase in repeat business. Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Motivated cashier and stocker with Number years of experience in Industry. Accomplished various tasks daily, including Task, stocking shelves with Product or Service and collecting payments with cash registers. Cheerful when assisting customers and coworkers. High-energy Job Title offering over Number years of Industry experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Skill. Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Skill with dedication to efficiency and accuracy. Reliable employee seeking Job Title position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Cashier/Customer Service

7Eleven
01.2017 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.

Executive Administrative Assistant

ResCare Workforce Services / Department of Labor
07.2007 - 11.2017
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.

Food Service Manager

El Jibarito
01.1999 - 07.2007
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw training of more than Number team members.
  • Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
  • Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
  • Assessed the effectiveness of implemented changes periodically, adjusting strategies as needed based on performance metrics and feedback from staff members.
  • Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.
  • Streamlined communication between front-of-house and kitchen staff, implementing digital ordering system to reduce errors.
  • Boosted revenue by expanding catering services and tailoring offerings to corporate events and private parties.
  • Increased table turnover rates during peak hours, optimizing seating arrangements and reservation scheduling.
  • Optimized inventory management to minimize waste, negotiating with suppliers for better pricing on bulk purchases.
  • Enhanced dining experience and customer satisfaction by implementing innovative menu items based on seasonal availability.
  • Improved food quality and presentation, working closely with culinary team to refine recipes and plating techniques.
  • Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
  • Increased community engagement, organizing charity events and participating in local festivals to raise brand awareness.
  • Elevated sales during off-peak hours, launching successful happy hour campaign that attracted regular clientele.
  • Boosted restaurant reputation with meticulous attention to health and safety standards, ensuring top ratings during inspections.
  • Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
  • Streamlined kitchen operations for increased efficiency, introducing digital ordering system to reduce wait times.
  • Maintained high levels of staff performance, implementing system of incentives for meeting and exceeding service targets.

Education

Bachelors In Business Administration - Business Administration

Barranquitas Interamerican College
Barranquitas Puerto Rico
04.2016

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Cash Management
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Refunds and exchanges
  • Issue Resolution
  • Complex Problem-Solving
  • Cash Drawer Balancing
  • POS system operations
  • Payment Collection
  • POS Systems
  • Staff Training
  • Guest inquiries
  • Refund handling
  • Inventory Management
  • ID Verification
  • Daily Reporting
  • Drawer balancing
  • Purchase assistance
  • Point-of-sale system operation
  • Order Verification
  • Promotions and Discounts Understanding
  • Reports and documents
  • Point of Sale proficiency
  • Records Maintenance
  • Fraud Prevention Awareness
  • Loss Prevention
  • Identification checks
  • Loyalty Program Promotion
  • Staff Mentoring
  • Proficient in Software
  • Payment posting

Languages

Spanish
Full Professional

Timeline

Cashier/Customer Service

7Eleven
01.2017 - 12.2018

Executive Administrative Assistant

ResCare Workforce Services / Department of Labor
07.2007 - 11.2017

Food Service Manager

El Jibarito
01.1999 - 07.2007

Bachelors In Business Administration - Business Administration

Barranquitas Interamerican College
Ana Soto Ortiz