Ana Suarez
Orlando,FL
Summary
Bilingual (English/Spanish) Customer Service Representative with experience supporting members in healthcare, insurance, and pharmacy-related environments. Skilled in handling high-volume inbound calls, verifying member information, assisting with prescription and benefit inquiries, processing payments, documenting interactions, and navigating CRM and ticketing systems.
Overview
1
1
year of professional experience
Work History
Customer Service Specialist
CLEAR
Orlando, US
03.2026 - Current
- Handled inbound calls, chats, and emails from customers addressing cancellations, payments, and contact updates to ensure accurate information delivery.
- Assisted Spanish-speaking members with account and service issues on Spanish-language calls to enhance customer experience.
- Clarified company procedures by responding to general inquiries and policy questions via email.
Spanish Interpreter
Propio
Orlando, US
08.2025 - 01.2026
- Translated live English-Spanish conversations for medical appointments, emergency 911 calls, and banking inquiries, connecting callers to correct services and minimizing misrouted transfers.
- Translated informed-consent forms into plain Spanish, clarifying procedure risks and addressing patient questions.
Customer Service Specialist
Healthy benefits plus
Orlando, US
04.2025 - 06.2025
- Provided exceptional customer support through clear communication and problem-solving skills.
- Answered high-volume inbound calls, resolved member benefit inquiries, and clarified benefit balances, enhancing member understanding of benefits.
- Assisted customers with account inquiries and membership updates, ensuring accurate information and a positive customer experience.
- Updated member contact information and transferred callers to appropriate lines, streamlining call routing and improving response times.
- Utilized company software to manage customer information and service requests accurately.
Customer Service Specialist
Twinspires
Orlando, US
03.2025 - 04.2025
- Managed high-volume Kentucky Derby customer calls, resolving inquiries and enhancing customer experience through efficient triage.
- Responded to inquiries via phone, email, and chat channels, ensuring timely and accurate information delivery.
- Educated customers on CLEAR’s services and benefits, fostering informed decision-making and satisfaction.
- Assisted customers with enrollment in expedited security screening programs.
- Updated payment methods for multiple Kentucky Derby accounts, ensuring billing accuracy and preventing payment failures.
Education
High School Diploma -
A.Crawford Mosley High School
Panama City, FL05-2024
Skills
- Bilingual communication
- Customer service
- Conflict resolution
- Data entry
- Account management
- Relationship building
- Active listening
- Critical thinking
- Attention to detail
- Team collaboration
- Technical troubleshooting
- Call center experience
- Time management
- Process improvement
Timeline
Customer Service Specialist
CLEAR
03.2026 - Current
Spanish Interpreter
Propio
08.2025 - 01.2026
Customer Service Specialist
Healthy benefits plus
04.2025 - 06.2025
Customer Service Specialist
Twinspires
03.2025 - 04.2025
High School Diploma -
A.Crawford Mosley High School