Andrea Piedra
Clearfield
Summary
Bilingual Medical Administrative professional with a Medical Assistant Certification and current experience in medical insurance verification and patient advocacy. Expert in navigating complex insurance systems, managing business-to-business programs, and providing dedicated customer support in both English and Spanish. Proven track record of maintaining organized office environments and high patient satisfaction.
Overview
17
17
years of professional experience
Work History
Medical Insurance Specialist / Dedicated Customer Service
VisionWonks
05.2025 - Current
- Researches and verifies medical insurance coverage to ensure accurate billing and patient access to care.
- Provides dedicated customer support to clients, explaining complex insurance policies and resolving coverage issues.
- Coordinates between healthcare providers and insurance carriers to streamline administrative workflows.
Customer Service & Program Coordinator
Lowe's
Pacoima
10.2021 - 12.2022
- Managed the MVP's Program, a specialized loyalty and rebate initiative for business contractors.
- Facilitated office-front operations, including answering multi-line phone systems and processing online orders.
- Served as a bilingual translator as needed to assist Spanish-speaking clients and staff.
- Processed returns and resolved customer service inquiries with high attention to detail.
Administrative Support & Customer Service
R&R Amor
Sylmar
06.2009 - 10.2021
- Ensured timely order fulfillment and provided consistent customer satisfaction.
- Managed inventory and restocked supplies essential for daily operations.
- Maintained a clean and organized workspace during store opening and closing procedures.
Education
Medical Assistant Certification -
Kaplan University
Fort Lauderdale, FLAssociate of Arts - Child Development
Los Angeles Mission College
Sylmar, CAHigh School Diploma -
San Fernando High School
San Fernando, CASkills
- Medical Administration
- Bilingual Communication
- Program Coordination
- Customer Success
- Interpersonal Communication
- Analytical Thinking
- Organization
- Insurance Verification
- Bilingual
References
Available upon request.
Timeline
Medical Insurance Specialist / Dedicated Customer Service
VisionWonks
05.2025 - Current
Customer Service & Program Coordinator
Lowe's
10.2021 - 12.2022
Administrative Support & Customer Service
R&R Amor
06.2009 - 10.2021
Medical Assistant Certification -
Kaplan University
Associate of Arts - Child Development
Los Angeles Mission College
High School Diploma -
San Fernando High School