JUANKEVIA DEANS
Spring Hope,NC
Summary
Medical Office Administration graduate with extensive training in Medical Coding support to complex medical groups and health clinics. Skilled in managing front-office functions, including customer service, patient appointments, billing and collections, and records management. Success in optimizing delivery of care by automating charting systems and continuously measuring performance metrics. Seeking to take next career step in health administration with a respected organization dedicated to providing high-level care to diverse patient populations. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
RemX
02.2021 - Current
- Utilizing patients' electronic health records to code medical procedures and examine insurance claims
- Maintain meticulous records of medical costs, adjustments, co-payments, and other billing details
- Answered phone calls and messages for [McKesson]-physician medical facility, scheduling appointments, and handling patient inquiries.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Conducted patient intake interviews, recording and documenting relevant information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for 30-physician medical facility, scheduling appointments, and handling patient inquiries.
Customer Service Representative
Michael's Hardwood Flooring
10.2018 - 02.2020
- Created sales and purchase orders and tracked purchase orders as well as receipts
- Point of contact for dealer and commercial customers by assisting with account inquiries such as billing and ETA schedules
- Managed scheduling process from beginning to end through inbound calls and proactively reaching out to homeowners to set appointments
- Maintained accurate customer database profiles, provided real-time updates
- Notified customers of pricing and product changes
- Kept office space clean and organized
- Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required
- Order supplies and equipment.
Education
Associate of Applied Science - Medical Office Assistance
Edgecombe Community College
Rocky Mount, NC05.2021
Skills
- Scheduling & Appointment Setting
- Medical Terminology
- Data Management
- Medical Coding and Billing
- Medical Administration
- Insurance Coverage Verification
- Medical Records Verification
- Data Entry and Review
- CPT Coding
- Documentation and Recordkeeping
- HIPAA Compliance
- Medicaid knowledge
- Patient Scheduling
Certification
- 05/01/21, Medical Billing and Coding, Edgecombe Community College
- 07/01/23, Sterile processing Tech, Wake Technical Community College
- CCS - Certified Coding Specialist
- CBCS - Certified Billing and Coding Specialist
- CMC - Certified Medical Coder
References
- Ayana Battle, (919) 273-9926
- Bonita Wiggins, (252) 314-0004
- Jessica Ricks, (252) 406-2462
Timeline
Insurance Verification Specialist
RemX
02.2021 - Current
Customer Service Representative
Michael's Hardwood Flooring
10.2018 - 02.2020
Associate of Applied Science - Medical Office Assistance
Edgecombe Community College
- 05/01/21, Medical Billing and Coding, Edgecombe Community College
- 07/01/23, Sterile processing Tech, Wake Technical Community College
- CCS - Certified Coding Specialist
- CBCS - Certified Billing and Coding Specialist
- CMC - Certified Medical Coder
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