Lia Basalusalu
Dick's Sporting Goods, Inc
La'ie,HI
1
Language
1
Certification
5
years of professional experience
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Work History
Customer Service Specialist
2 Months- Resolved customer complaints efficiently, ensuring a positive shopping experience.
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Maintained knowledge of current promotions and policies to provide accurate information.
- Collaborated with team members to streamline operations and improve service delivery.
Intern
2 Months- Maintained accurate documentation of patient interactions and treatment plans, followed regulatory standards.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Assistant Director of Therapeutic Activities
3 Months- Facilitated development of operational strategies for mental health programs, enhancing program effectiveness.
- Coordinated schedules and meetings for project planning, ensuring timely execution of initiatives.
- Managed client communications and service inquiries, improving client satisfaction and engagement.
- Assisted in managing client communications and service inquiries.
- Coordinated schedules and meetings for project planning and execution.
- Documented meeting notes and action items for follow-up tasks.
Crew Member
1 Year 3 Months- Delivered friendly customer service to improve guest satisfaction in fast-paced environment.
- Took orders from patrons and input selections into store computer system.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Managed inventory and rotated stock to ensure product availability.
- Prepared food items according to quality standards.
- Executed cashier duties, including taking orders, processing payments, and providing change.
- Collaborated with team members to ensure smooth operations.
- Recorded customer orders accurately from patrons and input selections into store computer system.
Student Security Guard
3 Months- Patrolled designated areas to deter unauthorized access, enhancing safety for students and staff.
- Responded promptly to alarms and other emergency situations.
- Assisted with emergency response drills and conducted safety training, improving overall preparedness for emergency situations.
- Reported incidents and hazards to campus security management, contributing to a safer campus environment.
Pool Monitor
1 Year 3 Months- Monitored pool activities to ensure safety and compliance with regulations.
- Conducted regular safety checks of pool area and equipment.
- Enforced swimming policies to promote a safe environment for all patrons.
- Provided first aid assistance to guests, ensuring their well-being at all times.
- Observed behaviors for safety violations and implemented corrective measures to maintain a safe environment.
- Documented incident reports, including injuries and patron complaints, to maintain compliance and enhance safety protocols.
- Responded to guest inquiries about pool rules and facility features, improving guest understanding and satisfaction.
- Greeted and checked in guests at pool entrance, facilitating smooth entry and promoting positive first impressions.
Education
Some College (No Degree) - Social Work
Skills
Customer service
Customer care
Conflict resolution
Schedule management
Team collaboration
Bilingual communication
Spanish proficiency
Communication skills
Conflict resolution
Customer relations
Accomplishments
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Affiliations
- Hawaii Symphony Orchestra- Honolulu, HI (2023-2024)
- Fiji Club, Brigham Young University- Laie, HI (2022-Present)
- Social Work Club, Brigham Young University- Laie, HI (2022-Present)
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Dick's Sporting Goods, Inc
06.2026 - 08.2026Read More
Intern
Everwell Health
06.2026 - 08.2026Read More
Assistant Director of Therapeutic Activities
Everwell
07.2024 - 10.2024Read More
Crew Member
McDonald's
01.2023 - 04.2024Read More
Student Security Guard
Brigham Young University Hawaii Campus
09.2022 - 12.2022Read More
Pool Monitor
Lincoln Village West
05.2021 - 08.2022Read More
Brigham Young University, Laie, HI, US
Some College (No Degree) from Social Work
Read More
Education and Training
true,other
References
References available upon request.