Ana Toledo
Dallas
Summary
Results-driven Operations Assistant with expertise in data management and client support. Implemented process improvements to enhance efficiency and collaboration. Bilingual communicator skilled in multitasking projects and delivering high customer satisfaction. Organized professional with extensive experience providing administrative support to optimize daily operations.
Overview
12
12
years of professional experience
Work History
Operations Assistant
The Madd House
Dallas
08.2023 - Current
- Coordinated daily operations to enhance workflow and operational efficiency.
- Implemented process improvements that streamlined operational workflows and standards.
- Facilitated project completion through effective communication between departments.
- Supported team members by providing training on new processes and tools.
- Assisted in inventory management using tracking software and systems.
- Organized documentation for compliance and operational audits consistently.
- Scheduled meetings and managed calendars for departmental staff effectively.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Responded to client queries and maintained strong relationships with vendors.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Organized and maintained records of daily transactions and other operational data.
- Assisted with the development of processes and procedures related to operations management.
- Trained new staff members on company policies related to operations management.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Coordinated the delivery of products or services to customers in a timely manner.
- Managed database updates and maintenance for operational accuracy.
Substitute Teaching
Trinity Basin Preparatory
Dallas
10.2022 - Current
- Strong knowledge of classroom management and teaching techniques.
- Coordinated lesson plans while multitasking to ensure smooth classroom operations
- Grade classwork and perform on-the-spot assessments to provide useful feedback to regular class teachers
- Maintain a tidy and organized class environment
- Managed front office operations, including tracking tardies and attendance, and processing copies.
- Executed exact instructions to ensure efficient and orderly completion of tasks.
Customer Service Representative
Zurvita Coorporation
Dallas
10.2020 - 12.2021
- Maintain accountability for 100% customer satisfaction in resolving customer issues about billing products, services
- Handled 50+ customer calls daily, providing assistance and information on products and services
- Facilitated customer retention and contract renewals through exceptional service during each customer interaction
- Cultivated strong customer relationships through attentive service
- Achieved department standards for phone availability, logged in times, call quantity, hold times, and processing of annuity transfers and exchanges
Customer Service Representative
ETAN Industries
Dallas
02.2019 - 07.2019
- Achieved call center performance standards for answer speed, information accuracy, call length, and customer satisfaction
- Conducted external calls to providers for system information verification, ensuring data accuracy
- Executed customer service tasks to improve operational efficiency.
Insurance Agent
Fred Loya Insurance
Dallas
10.2017 - 08.2018
- Provided quotations, pricing, and information to new prospects to facilitate informed decision-making
- Developed and maintained relationships with community business partners to enhance collaboration and referrals
- Utilized computer systems to streamline processes, enhancing operational efficiency.
- Navigated multiple computer systems to facilitate daily operations.
Head Cashier
Home Depot #0552
Dallas
10.2016 - 06.2017
- Assisted with inventory and production control, ensuring accuracy in daily accounting and deposit records
- Inspected and monitored quality and aesthetic appeal of product output to ensure standards were met
- Promoted high personal and professional standards to enhance team morale
- Applied knowledge of safety protocols to conduct thorough equipment inspections
Cashier
El Rancho #16
Dallas
06.2015 - 08.2015
- Interacted with customers, staff, and coworkers courteously to enhance customer experience
- Performed customer service duties to ensure seamless operations during staff shortages
- Demonstrated knowledge of food service equipment usage and maintenance to maintain operational efficiency
- Promoted a tidy store environment through consistent maintenance and organization practices.
Front End Manager
Elrod’s Cost Plus #2
Dallas
03.2014 - 05.2015
- Took responsibility for management decisions, ensuring adherence to operational standards
- Executed tasks independently while guiding and supporting team members
- Performed duties independently and collaboratively, ensuring alignment with team goals
- Managed transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Supported food preparation and storage organization efforts
Education
High School Diploma -
W.H Adamson High School
309 E 9th St, Dallas, TX 7520305-2015
Skills
- Project Management
- Schedule Management
- Data management
- Data analysis
- Client support
- Administrative support
- Project Multitasking
- Time Management
- Team collaboration
- Problem solving
- Communication skills
- Active Listening
Timeline
Operations Assistant
The Madd House
08.2023 - Current
Substitute Teaching
Trinity Basin Preparatory
10.2022 - Current
Customer Service Representative
Zurvita Coorporation
10.2020 - 12.2021
Customer Service Representative
ETAN Industries
02.2019 - 07.2019
Insurance Agent
Fred Loya Insurance
10.2017 - 08.2018
Head Cashier
Home Depot #0552
10.2016 - 06.2017
Cashier
El Rancho #16
06.2015 - 08.2015
Front End Manager
Elrod’s Cost Plus #2
03.2014 - 05.2015
High School Diploma -
W.H Adamson High School