Dynamic Customer Service Representative with experience at Wells Fargo & Company, excelling in problem resolution and payment processing. Recognized for enhancing customer satisfaction through active listening and effective communication. Proven ability to adapt to changing environments while building rapport and efficiently managing account inquiries.
Work History
Customer Service Representative
Wells Fargo & Company
Assisted customers with account inquiries and resolved issues efficiently.
Provided support in processing transactions accurately and promptly.
Adapted quickly to changes in product offerings and services.
Collaborated with team members to enhance customer satisfaction levels.
Assisted a bilingual queue
Processed payments, balance transfers to other financial institutions
Sales Associate
1 Year 1 Month
Ecko Unltd. | 04.2014 - 05.2015
Provided a positive and friendly welcome to incoming customers
Assisted customers with products, answered customers questions about sizing, and merchandise
Accurately processed cash and card payments
Informed customers of special offers
Collaborated with team members to achieve daily and monthly goals
Assisted in inventory management, restocked shelves when needed
Server
2 Years 2 Months
Garibaldi Mexican Restaurant and Cantina | 11.2009 - 01.2012
Performed open and closing duties ensuring the dining area was ready for guests to enjoy their meal
Utilized knowledge of menu to make recommendations, kept a positive attitude and attentive service
Processed orders and sent to kitchen staff for preparation
collected payments and maintained accurate cash drawer
Demonstrated multitasking skills by managing multiple tables without compromising service quality
collaborated with team members during busy hours for efficient workflow