Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ana Torres Bermudez

Ecko Unltd.
Salem,OR
2
Languages
2016
Years of experience

Dynamic Customer Service Representative with experience at Wells Fargo & Company, excelling in problem resolution and payment processing. Recognized for enhancing customer satisfaction through active listening and effective communication. Proven ability to adapt to changing environments while building rapport and efficiently managing account inquiries.

Work History

Customer Service Representative

Wells Fargo & Company
  • Assisted customers with account inquiries and resolved issues efficiently.
  • Provided support in processing transactions accurately and promptly.
  • Adapted quickly to changes in product offerings and services.
  • Collaborated with team members to enhance customer satisfaction levels.
  • Assisted a bilingual queue
  • Processed payments, balance transfers to other financial institutions

Sales Associate

1 Year 1 Month
Ecko Unltd. | 04.2014 - 05.2015
  • Provided a positive and friendly welcome to incoming customers
  • Assisted customers with products, answered customers questions about sizing, and merchandise
  • Accurately processed cash and card payments
  • Informed customers of special offers
  • Collaborated with team members to achieve daily and monthly goals
  • Assisted in inventory management, restocked shelves when needed

Server

2 Years 2 Months
Garibaldi Mexican Restaurant and Cantina | 11.2009 - 01.2012
  • Performed open and closing duties ensuring the dining area was ready for guests to enjoy their meal
  • Utilized knowledge of menu to make recommendations, kept a positive attitude and attentive service
  • Processed orders and sent to kitchen staff for preparation
  • collected payments and maintained accurate cash drawer
  • Demonstrated multitasking skills by managing multiple tables without compromising service quality
  • collaborated with team members during busy hours for efficient workflow

Education

High School Diploma

McKay High School | Salem, OR | 06.2011

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Bilingual communication (English and Spanish )
Payment processing
Microsoft outlook
Documentation
De-escalation techniques
Building rapport
Account updating

Languages

Spanish
English

Timeline

Sales Associate

Ecko Unltd.
04.2014 - 05.2015Read More

Server

Garibaldi Mexican Restaurant and Cantina
11.2009 - 01.2012Read More

McKay High School

High School Diploma
Read More

Customer Service Representative

Wells Fargo & Company
Read More
Ana Torres Bermudez