ANA VALENCIA
Rochester,MI
Summary
Demonstrated loyalty to clients, finding the best price, coverage, and service, beginning with assertive listening to discover the perfect product. I want to be treated as I treat others, so integrity is a significant factor in my life. Seek the mutual benefit. Lead with respect and empathy.
Overview
20
20
years of professional experience
Work History
INSURANCE AND BOND BROKER
ICARMA Seguros Y Fianzas
01.2000 - 05.2020
- Built strong relationships with clients using active listening and issue resolution to provide excellent services.
- Approached potential clients using direct marketing mailings,phone contacts, referrals, cold calls, and Government Relations.
- Negotiated with multiple insurance companies to find the best price and coverage for our clients based on their needs.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Processed claims swiftly to keep customers satisfied.
- Compiled and analyzed data for each bond client and determined risk factors under new contracts they acquired, asking them for more financial information and properties to meet their responsibilities.
- Prepared contracts and related documentation according to strict standards.
- Worked with clients and bond companies to elaborate contracts and guarantee responsibilities client acquired with beneficiary.
CITIZENS GOVERNMENT CALL CENTER
Gobierno Municipal De Saltillo
09.2016 - 12.2017
- I answered incoming calls from citizens with their needs and claims to access Government services.
- Compiled the citizen's reports, creating specific numbers by writing problems or claims, giving the appropriate following, and redirecting government areas for the department to solve their necessity.
- Compiled status and performance reports once they were solved or not solved by the area.
- Communicated to superiors once the claim was not solved.
- Preserved confidentiality and privacy of protected information.
ENGLISH SCHOOL DIRECTOR
Harmon Hall
12.2011 - 04.2012
- Increased student population by 100% during period of three months with marketing strategies ,new administration, remodeling building. (320 students to 680)
- Collection of overdue payments from in-site students and for out-site executive students.
- Monitored and evaluated English programs to maintain high-quality performance objectives and standards.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Managed budgets and resource, marketing strategies.
- Developed and coordinated saturday programs, kids programs, executives programs in their companies.
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
Education
LAW - LAWYER DEGREE
Universidad Autonoma Del Noreste
Coahuila,Mexico05.1995
Skills
- Customer Service
- Enjoy learning
- Bilingual
- Emphatic
- Contract Negotiation
- Product and Service Sales
- Dispute Resolution
- Review of Contracts
- Loyalty
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CITIZENS GOVERNMENT CALL CENTER
Gobierno Municipal De Saltillo
09.2016 - 12.2017
ENGLISH SCHOOL DIRECTOR
Harmon Hall
12.2011 - 04.2012
INSURANCE AND BOND BROKER
ICARMA Seguros Y Fianzas
01.2000 - 05.2020
LAW - LAWYER DEGREE
Universidad Autonoma Del Noreste