Ana Vazquez
Bloomingdale,USA
Summary
Dynamic healthcare professional with extensive experience at the US Department of Veterans Affairs, excelling in patient care and care coordination. Proficient in electronic health records (EHR) management and known for exceptional customer service. Adept at collaborating with healthcare teams to enhance patient outcomes and ensure compliance with health information security standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
In Home Caregiver
US Department of Veterans Affairs
Mission, TX
01.2024 - 12.2024
- Assisting with doctors' appointments and healthcare needs.
- Wound care and education on renal failure.
- Assisting with feeding, dressing, and transportation.
Medical Assistant
InterCare Community Health Network
Bangor, MI
07.2022 - 01.2024
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by sterilizing instruments and ensuring cleanliness
- Taking vital signs such as blood pressure, temperature, and pulse accurately and recording them in patients' medical records
- Administered medications under the supervision of healthcare professionals
- Performed basic laboratory tests, including collecting specimens, preparing samples, and conducting routine tests
- Scheduled appointments for patients and managed the physician's calendar efficiently
- Managed patient flow by escorting patients to exam rooms promptly and maintaining a smooth workflow
- Provided exceptional customer service to patients by addressing their concerns with empathy and professionalism
- Maintained inventory of medical supplies, restocked as needed, and ensured proper storage conditions were met
- Assisted with administrative tasks such as filing medical records, answering phone calls, and managing patient information in electronic health record systems (EHR)
- Collaborated with other healthcare professionals to coordinate patient care plans effectively
- Educated patients on medication instructions, post-treatment care guidelines, or preventive measures based on physician recommendations
- Ensured compliance with infection control protocols during all clinical procedures to maintain a safe environment for staff members and patients alike
- Coordinated referrals to specialists or diagnostic testing facilities based on physician orders
- Maintained confidentiality of sensitive patient information according to HIPAA regulations at all times
- Responded promptly to emergencies within the clinic setting while following established protocols
- Demonstrated proficiency in using electronic health record systems (EHR) for documentation purposes
Certified Clinical Medical Assistant (CCMA)
InterCare Community Health Network
Bangor, MI
05.2022 - 01.2024
- Clinical Certified Medical Assistant
Medical Interpreter/Call Center Representative
InterCare Community Health Network
Pullman, MI
07.2016 - 01.2023
- Answering phone calls and scheduling for multiple clinics.
- Conducting patient COVID screening phone calls for testing results.
- Scheduling for multiple clinics for Doctors.
- Directing multiple phone calls to different sites.
- Customer service in multiple languages: English/Spanish.
Interpreter/Translator Customer Service Representative
InterCare Community Health Network
Pullman, MI
07.2016 - 01.2022
- Interpreter and advocate for Migrant workers with their health care needs.
- Medical Records assistant on filing and record keeping.
- Making calls to patients to translate for medications and their health care on test results.
- Work daily with Behavioral Health on interpreting patients' needs.
- I had a 40-hour class and obtained a certificate as a bilingual interpreter in medical terminology. NCIC: National Council on Interpreting in Health Care.
- Customer Service office duties, computer logging emails, printing, filing, Faxing.
Financial Insurance Agent
Green point Insurance Financial
Mission, TX
01.2001 - 04.2010
- Insurance agents process payments, sell auto, home, and health insurance policies, conduct underwriting, answer phone calls, and file claims.
Education
Health Service -
Southwestern Michigan College
Dowagiac, MI12.2025
Medical Assisting - Certification
National Health of Association
Remote11.2023
Medical Assisting - Trade school
National Health Association
Remote10.2022
Substitute Teacher -
Pan American University
Edinburg, TX08.1995
GED -
Pan American University
Edinburg, TX12.1990
Skills
- Health information security
- Care plan evaluation
- Customer service
- Google Docs
- Phone etiquette
- Bilingual
- Direct patient care
- Caregiving
- Foley catheter
- Maintaining patient confidentiality
- Care coordination
- Handling patient inquiries
- Medical Interpreter
- Medical Terminology
- Motivational interviewing
- Customer support
- Geriatrics
- Teamwork
- Microsoft Word
- Patient interaction
- Medical office experience
- Telemarketing
- EMR/EHR
- Medical records
- Experience with individuals with mental health conditions
- Technical Proficiency
- Experience with individuals with neurodevelopmental disorders
- Computer skills
- Electronic health records (EHR) management
- Systems & applications support
- Data entry
- Medical payer enrollment
- Providing care for clients
- CSR
- Analytical thinking
- Medical administrative support
- Filing
- Employee relationship building
- Preschool experience
- Telecommunication
- Customer inquiry handling
- Translation
- Medical writing
- Collaborate with healthcare professionals
- Medical scheduling
- Working with people with developmental disabilities
- Clerical experience
- Foreign language proficiency
- Task prioritization
- Office experience
- Managed care
- Windows
- English
- EMR systems
- Computer literacy
- Addiction counseling
- Call Center
- Microsoft Outlook
- Time management
- Vaccination administration
- Workers' compensation claims
- Staff scheduling
- HIPAA
- Private practice experience
- Microsoft office
- Serving clients
- Outpatient
- Telehealth experience
- Record keeping
- Conducting sales calls
- Outbound calling
- Health education for individuals with chronic illnesses
- Quality control
- Vital Signs
- Laboratory information systems (LIS)
- Live chat
- Decision making
- Laboratory Experience
- Analysis skills
- Clinical staff scheduling
- Food preparation
- Medical assisting
- Customer complaint resolution
- Patient care
- Home-based behavioral experience
- Health information regulatory compliance
- Front desk
- Report writing
- Phone communication
- Continuous integration
- Remote patient monitoring
- Google Workspace
- Health education and counseling
- Patient safety
- Medicare
- Regulatory compliance
- Health insurance authorizations
- ECG equipment
- Experience with children
- Case studies
- Adult education
- Patient navigation
- Mobile devices
- Phlebotomy
- Basic math
- Writing skills
- Conflict management
- Achieving HIPAA compliance
- Collaboration with sales
- Organizational skills
- Greeting customers
- Health insurance claim processing
- Working with the veteran population
- Productivity software
- Auto insurance knowledge
- Escalation handling
- Patient appointment reminder management
- Patience
- Zoom
- Home health
- Basic life support
- Databases
- Medical receptionist
Certification
- Department of Veterans Affairs National Caregiver Training Program, 04/01/24, Present
- Certificate of Completion for Caregiver Program Certified Language Interpreter, 05/01/17, Present
- Medical Terminology Interpreter 40 hours, 05/01/17, Present
- Certified Medical Language Interpreter, 05/01/17, Present
- Medical Terminology, 08/01/16, Present
- Substitute Teacher, 12/01/15, Present
- ACLS Certification
- Healthcare Provider CPR Certification
- CCMA Certification, 07/01/22, 09/30/26
- Clinical Certified Medical Assistant, 09/01/21, 09/30/26
- Medical Terminology, 01/01/26
- County Mutual Texas License, 04/01/14, 02/28/15
- Home and Auto License to sell policies.
- CNA
- EMT Certification
- Certified Medical Assistant
- BLS Certification
- CPR Certification
- First Aid Certification
- Medical License
- Driver's License
Languages
Spanish
English
Translation
Interpretation
Multilingual
Additional Information
Authorized to work in the US for any employer, Telemon in 2006, Early Childhood Development training.
Timeline
In Home Caregiver
US Department of Veterans Affairs
01.2024 - 12.2024
Medical Assistant
InterCare Community Health Network
07.2022 - 01.2024
Certified Clinical Medical Assistant (CCMA)
InterCare Community Health Network
05.2022 - 01.2024
Medical Interpreter/Call Center Representative
InterCare Community Health Network
07.2016 - 01.2023
Interpreter/Translator Customer Service Representative
InterCare Community Health Network
07.2016 - 01.2022
Financial Insurance Agent
Green point Insurance Financial
01.2001 - 04.2010
Health Service -
Southwestern Michigan College
Medical Assisting - Certification
National Health of Association
Medical Assisting - Trade school
National Health Association
Substitute Teacher -
Pan American University
GED -
Pan American University