Ana Velazquez
Sacramento,CA
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience in the medical field. Successfully oversee patient services. Develop and lead productive office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
11
11
years of professional experience
Work History
Health Center Manager
WellSpace Health Community Center
04.2022 - Current
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Recognized for exceptional leadership in managing a diverse team of healthcare professionals, resulting in consistently patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Lead Referral Coordinator
WellSpace Health
03.2016 - 03.2022
- Streamlined reporting processes to provide management with timely updates on referral trends, challenges, and successes.
- Increased patient satisfaction by ensuring timely and accurate referrals to appropriate healthcare providers.
- Enhanced referral process efficiency by streamlining workflows and improving communication between departments.
- Conducted regular audits of referral documentation, ensuring compliance with relevant regulations and policies.
- Provided exceptional customer service to patients, addressing inquiries or concerns regarding their referrals in a timely manner.
- Managed a team of referral coordinators, providing guidance and support for performance and professional growth.
Medical Assistant
WellSpace Health
03.2014 - 03.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic environments.
Caregiver
Golden Years In Home Care Services
01.2013 - 03.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Associate of Applied Science -
Heald College
Rancho Cordova, CA05.2013
High School Diploma -
Arthur A. Benjamin Health Professions High School
Sacramento, CA05.2009
Skills
- Quality Improvement
- Patient Relations
- Healthcare administration
- Health Information Systems
- Critical Thinking
- Decision-Making
- Certified in CPR/AED
- Training and mentoring
- Employee Supervision
- HIPAA Guidelines
- Patient Advocacy
Languages
Spanish
Native or Bilingual
Timeline
Health Center Manager
WellSpace Health Community Center
04.2022 - Current
Lead Referral Coordinator
WellSpace Health
03.2016 - 03.2022
Medical Assistant
WellSpace Health
03.2014 - 03.2016
Caregiver
Golden Years In Home Care Services
01.2013 - 03.2014
Associate of Applied Science -
Heald College
High School Diploma -
Arthur A. Benjamin Health Professions High School