Ana Vidal
Irving,TX
Summary
Highly skilled Facilities Assistant with relevant experience in maintenance, safety protocols, and project management. Known for strong organizational skills and an aptitude for coordinating facility improvements and repairs. Recognized for improving operational efficiency while ensuring adherence to company standards and regulations. Displayed ability to multitask effectively in fast-paced environments, resulting in seamless operations of facilities.
Overview
10
10
years of professional experience
Work History
Lead Facilities Assistant
Reata Pharmaceuticals
10.2018 - 03.2024
- Maintain an organized, clean, and professional rest space and waiting areas
- Maintain a fully stocked inventory of office supplies for 2 REATA locations
- Warmly welcome 20+ vendors and guest per shift, coordinate check in and directed them to their destination
- Collaborate with a team of 5 to ensure high quality cleaning and re-stock service in break rooms and conference rooms
- Assist with distribution of caterings in conferences
- Train new hires on company-specific policies, procedures, and compliance guidelines
- Label, process and organize all inventory on a weekly basis
- Demonstrate leadership and attention to detail daily
Customer Service Representative
CSC Service Works
08.2014 - 08.2015
- Manage three phone lines and assisted over 40+ calls a day with clients
- Politely addressed customer complaints and escalating to management when necessary
- Provide prompt customer support with a patient, friendly attitude
- Proactively memorize over 10+ company products and services
- Diagnose and resolve technical issues by guiding users through a step-by-step solution
Education
El Centro Community College
Dallas, TX01.2011
Jack E. Singley Academy
Irving, TX01.2008
Skills
- Bilingual - speak, read, write
- MS Office
- Organization
- Project management
- Computer Technology
- Inventory Stocking
- Vendor coordination
References
Available upon request
Timeline
Lead Facilities Assistant
Reata Pharmaceuticals
10.2018 - 03.2024
Customer Service Representative
CSC Service Works
08.2014 - 08.2015
El Centro Community College
Jack E. Singley Academy
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