Ana Virgen
Proberta,CA
Summary
Results-driven House Manager with over 4 years of experience in staff management, compliance oversight, and leadership development. Proven ability to enhance operational efficiency and foster team collaboration to improve resident engagement and satisfaction.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
House Manager
Lee Street Residential Guardians Care Alliance
08.2012 - Current
- Coordinated daily operations for residential care facilities.
- Managed staff schedules and ensured adequate coverage.
- Oversaw maintenance and safety of residential properties.
- Facilitated communication between residents and support staff.
- Implemented training programs for new employees.
- Maintained compliance with health and safety regulations.
- Organized resident activities to promote engagement.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Developed systems for efficient management of daily operations in the house.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Ensured compliance with local health and safety regulations at the residence.
- Implemented policies to ensure proper use of resources in a cost-effective manner.
- Monitored service provider performance to ensure quality of services delivered.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Explained goals and expectations required of trainees.
- Communicated with maintenance team on damages to repair.
- Delegated work to staff, setting priorities and goals.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked inventory for required supplies and made lists for needed cleaning products.
Medical Assistant
Lassen Medical Group
Red Bluff, California
03.2019 - 04.2022
- Assisted providers with patient examinations and medical procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Recorded patient histories and vital signs accurately in electronic systems.
- Prepared examination rooms and ensured all necessary supplies were available.
- Educated patients on medication use and follow-up care instructions.
- Coordinated laboratory tests and communicated results to patients promptly.
- Implemented infection control protocols to maintain a safe environment.
- Collaborated with team members to improve patient care processes consistently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Medical Assistant Certificate - Medial Assisting
Insititute of Technology
Redding, CA01-2019
Skills
- Staff management
- Compliance oversight
- Resident engagement activities
- Resource allocation strategies
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Organizational skills
- Safety procedures enforcement
- Inventory management
- Leadership development
- Multitasking Abilities
- Supervision and leadership
- Quality assurance
- First Aid/CPR
- Analytical and critical thinking
- Attention to detail
- Dependable and responsible
- Calm under pressure
- Cultural awareness
- Decision-making
- Organization and time management
- Analytical thinking
Languages
Spanish
Native/ Bilingual
Certification
- DSP 1
- DSP 2
- First Aide
- Water Safety
- Medical Assistant
Timeline
Medical Assistant
Lassen Medical Group
03.2019 - 04.2022
House Manager
Lee Street Residential Guardians Care Alliance
08.2012 - Current
Medical Assistant Certificate - Medial Assisting
Insititute of Technology