Ana Wall Nazur
El Monte,CA
Summary
Dedicated professional with extensive experience in account management, customer service, and team leadership. I am seeking a position to utilize my skills in administration, data analysis, and client relations to support the operations of the Los Angeles County Sheriff's Department.
Overview
13
13
years of professional experience
Work History
Account Manager
ApexDesk
10.2015 - Current
- Amazon Seller Central and Amazon Vendor Account Management: Expertise in navigating and optimizing both Amazon Seller Central and Amazon Vendor accounts
- Document Processing: Received and examined process documents for completeness, authority, and compliance with time limitations, ensuring all paperwork was properly prepared and filed.
- Customer Retention: Fostered strong relationships with key accounts, addressing their needs and maintaining high satisfaction levels.
- Retail Platforms: Set up new accounts by compiling and preparing necessary forms and documents, ensuring that all information is complete and accurate by gathering data from multiple sources, Ensured all required approvals and signatures from relevant stakeholders to validate documents for the following accounts: Amazon Seller, Amazon Vendors, Walmart, Costco, Wayfair, Overstock, Shopify, eBay, Bed Bath & Beyond and other 3 Party Seller
- Competitor Research and Optimization: Conduct thorough competitor research to optimize pricing, photos, and product descriptions
- Team Collaboration: Worked closely with internal teams to streamline processes and enhance overall performance.
- Account Receivables: Maintained invoices for accounts to ensure accurate billing and timely payments.
E-Commerce Manager
CiciHot
08.2011 - 09.2015
- Led day-to-day operations: Overseeing and delegating tasks for a 15-member team, ensuring efficiency and productivity
- Account Management: Managed Amazon Seller Central accounts, demonstrating proficiency in optimizing ecommerce platforms and ensuring a seamless online shopping experience for customers
- Inventory Management: Applied effective inventory management practices, optimizing stock levels and minimizing shortages
- Management: Collaborated with cross-functional teams to maximize customer satisfaction, streamline procedures, and enhance overall bottom-line profitability
- Monitored supplier operations, ensuring quality assurance, adherence to delivery schedules, and conformance to contract specifications
- Account Review and Growth Opportunities: Partnered with accounting/buyers to create and implement merchandising plans, guaranteeing weekly profitability
- Assessed risks related to vendors, manufacturers, and suppliers, providing valuable insights to upper-level management for strategic decision-making.
Education
AS in Admin. of Justice -
Rio Hondo College
Whittier, CA07.2024
H.S Diploma -
Mountain View High School
El Monte, CA06.2024
Skills
- Account Management
- Data Analysis
- Inventory Management
- Problem-Solving
- Content Management
- Leadership and Communication
- Spanish
Timeline
Account Manager
ApexDesk
10.2015 - Current
E-Commerce Manager
CiciHot
08.2011 - 09.2015
AS in Admin. of Justice -
Rio Hondo College
H.S Diploma -
Mountain View High School