Ana Wolfe
Forney,TX
Summary
Hardworking Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
3
3
years of professional experience
Work History
Team Member
Chick-fil-A
FORNEY, TX
08.2022 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Processed and retrieved customer special orders.
- Upheld high standards of productivity and quality in operations.
- Stayed informed of company and store updates from leadership.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Rotated through series of different stations based on team needs.
Ice Cream Server, Cashier
Ham Orchards
Terrell, TX
05.2023 - 08.2023
- Collected payments and provided accurate change.
- Served and scooped ice cream, following sizing specifications.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
Barista
Socii Coffee
FORNEY, TX
04.2021 - 12.2021
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Supported highest standards of conduct and service to support company reputation.
- Greeted guests with pleasant smile and superior customer service.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Education
Homeschool
Forney05.2024
Skills
- Espresso Machine Operation
- Credit Card Transactions
- Coffee Expertise
- Safe Food Handling Practices
- Payment Processing
- Organization and Prioritization
- Packaging and Labeling
- Stocking Supplies and Retail Products
- Detail-Oriented
- Teamwork and Collaboration
- Espresso Machine Operation and Maintenance
- Hospitality and Professionalism
- Cash Handling
- Customer Service
- Food Serving and Preparation
- Coffee and Tea Preparation
- Active Listener
- Food Preparation
- Calm Under Pressure
- Speedy and Efficient
Languages
Spanish
Professional
Timeline
Ice Cream Server, Cashier
Ham Orchards
05.2023 - 08.2023
Team Member
Chick-fil-A
08.2022 - Current
Barista
Socii Coffee
04.2021 - 12.2021
Homeschool
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