Ana Zacarias
Leigh,NE
Summary
Healthcare and service professional bringing chart documentation, HIPAA compliance, cash management, and customer support experience. Supports residents, customers, and coworkers through accurate records, safe care routines, register handling, and training support. Adds value through careful work, clear communication, and consistent follow-through in busy environments.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Cashier
Main Stop Gas Station
Leigh, Nebraska
06.2026 - Current
- Processed cash, debit, and credit transactions at gas station convenience counter
- Balanced cash drawer and prepared daily register closeout reports
- Welcomed customers and provided information on fuel, products, and store services to enhance their shopping experience.
- Restocked various snacks, beverages, and convenience items at checkout area to ensure availability.
- Operated point-of-sale system for sales, returns, and price checks
- Verified age for tobacco, alcohol, and lottery sales
- Maintained cleanliness of counter and payment area at front register station to enhance customer experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed and issued receipts, refunds, and change to customers promptly during transactions.
- Responded to customer inquiries and provided detailed store information to enhance their shopping experience.
- Provided exceptional customer service through active listening and engagement, ensuring customer satisfaction and loyalty.
- Collaborated with front-end staff to effectively assist customers during busy periods.
- Facilitated training for new team members on cash register operations, stock procedures, and customer service to ensure consistent service quality.
- Performed daily recovery tasks to maintain cleanliness and organization in work areas for improved efficiency.
Certified Nursing Assistant
Clarkson community care center
Clarkson, Nebraska
04.2021 - Current
- Assisted residents with bathing, dressing, grooming, and toileting at community care center.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported mobility with transfers, repositioning, and safe ambulation assistance.
- Documented resident care in charts and daily shift records accurately.
- Delivered meals and assisted residents with feeding needs.
- Maintained infection control through cleaning, sanitizing, and proper equipment use.
- Responded to resident needs with calm, respectful communication and support.
- Followed care plans and assisted nursing team in daily long-term care routines.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Taco Bell Assistant Manager
Taco Bell
Papillion, Nebraska
03.2015 - 12.2020
- Supervised Taco Bell shift operations and restaurant closing procedures.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained crew members on service standards, food safety, and register use.
- Scheduled staff coverage for busy periods and daily labor needs.
- Coordinated drive-thru, front counter, and kitchen workflow during rushes.
- Checked food preparation, cleanliness, and safety standards across stations.
- Managed inventory checks and ordered restaurant supplies for operations.
- Monitored cash handling, drawer counts, and point-of-sale transactions.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies.
- Processed cash receipts and adjustments accurately at the register.
Baker
Walmart
Gretna, Nebraska
01.2015 - 03.2015
- Prepared bakery doughs and batters according to Walmart food safety procedures.
- Baked breads, muffins, and pastries using Walmart bakery ovens and equipment.
- Prepared bakery products with a focus on minimizing product waste.
- Packaged fresh bakery items for display in Walmart bakery cases.
- Maintained cleanliness of workstations, tools, and equipment in Walmart bakery area to uphold hygiene standards.
- Ensured compliance with local food safety rules and proper handling procedures.
- Communicated clearly with customers and responded with strong service.
- Assisted customers with bakery orders and product selections.
KFC Crew Member
KFC
Plattsmouth, Nebraska
10.2014 - 10.2014
- Delivered exceptional customer service by efficiently resolving guest issues.
- Prepared KFC chicken, sides, and sandwiches, ensuring adherence to brand recipe standards for quality.
- Assembled orders for counter, drive-thru, and delivery guests.
- Processed cash receipts and adjustments accurately at the register.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained cleanliness of work areas, dining spaces, and equipment to uphold KFC hygiene standards.
- Followed KFC food safety, sanitation, and customer service procedures.
- Assisted teammates with restocking, order flow, and kitchen coordination.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
MANAGER
McDonalds
La Vista, Nebraska
01.2009 - 04.2014
- Developed revenue projections and monitored job statuses to support business planning.
- Supervised staff performance to uphold service standards and resolved operational issues.
- Coached, mentored, and trained team members to enhance job performance and service quality.
- Providing excellent Customer Service along with ensuring personnel adhere to health standards
- Working hand-in-hand with company regional offices to get the job done in a timely manner
- Trained crew members on service, safety, and kitchen procedures
- Monitored drive-thru, front counter, and lobby service
- Resolved customer concerns and supported team communication
- Coordinated inventory checks and supply restocking
- Reviewed food safety, sanitation, and cleanliness standards
- Processing payrolls and updating time sheets with no general errors
Education
Associate of Science - Health Information Management
Northeast Community College
Norfolk, NE05-2028
Diploma - Early Child Care
Metro Community College
Omaha, NESkills
- Point-of-sale transactions
- Cash handling
- Cash register reconciliation
- Transaction documentation
- Inventory management
- Sales reporting
- Data entry
- Product merchandising
- Customer engagement
- Staff onboarding
- Customer service
- Customer privacy practices
Certification
- CNA Licenses
Timeline
Cashier
Main Stop Gas Station
06.2026 - Current
Certified Nursing Assistant
Clarkson community care center
04.2021 - Current
Taco Bell Assistant Manager
Taco Bell
03.2015 - 12.2020
Baker
Walmart
01.2015 - 03.2015
KFC Crew Member
KFC
10.2014 - 10.2014
MANAGER
McDonalds
01.2009 - 04.2014
Associate of Science - Health Information Management
Northeast Community College
Diploma - Early Child Care
Metro Community College