Ana Zamora
Valley Cottage,NY
Summary
Hardworking, motivated, professional pursuing internship opportunities in the insurance industry to gain hands-on experience. Highly-motivated with desire to take on new challenges and strong drive to succeed. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively supervised and unsupervised, and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
George Cambronne, Allstate Insurance Agency
Bronxville, NY
01.2023 - Current
- Assisted customers with In-depth knowledge of insurance policies, coverages, and exclusions to effectively advise and address inquiries.
- Built and maintained strong relationships with customers
- Maintained open communication with team members resulting in successful project outcomes
- Adherence to ethical standards and compliance with insurance and state regulations
- Sold home, auto, umbrella, boat, motorcycle policies
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service/sales
Michael Mui, Allstate Insurance Agency
Nyack
10.2018 - 11.2022
- Explained policy details, claims status and account changes to inform policyholders
- Updated databases with new information from newly filed and open insurance claims
- Enhanced customer satisfaction with fast, knowledgeable service
- Navigated multiple computer systems and utilized search tools to find information
- Sold home, auto, umbrella, boat, motorcycle policies
- Prioritized and organized tasks to efficiently accomplish service goals
Education
Bachelor of Business Administration -
Suny Cobleskill
12.2024
Associate of Applied Science: Business Administration -
Rockland Community College
12-2023
Skills
- High energy self-starter
- Quick learner
- Competitive
- Strong problem solving skills
- Strong communication skills
- Strong time management skills
- Strong analytical skills
- Strong knowledge of principles of Insurance & state regulations
- Technical Skills: MS Word, Outlook, PowerPoint, Google Drive: Docs, Sheets, Slides, eAgent, Gateway
Languages
English and Spanish
Certification
- Property & Casualty Licensed
Accomplishments
- National College Honor Society: Alpha Phi Sigma
Timeline
Customer Service
George Cambronne, Allstate Insurance Agency
01.2023 - Current
Customer Service/sales
Michael Mui, Allstate Insurance Agency
10.2018 - 11.2022
Bachelor of Business Administration -
Suny Cobleskill
Associate of Applied Science: Business Administration -
Rockland Community College
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