ANA ZAMORA CANTU
PFLUGERVILLE,TX
Summary
Veteran Account Management bringing 10-year background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices.
Overview
10
10
years of professional experience
Work History
Debt Collector
McCarthy Burgess & Wolff
12.2023 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Collections Manager
Third Coast Auto Group
08.2022 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Supervised staff of collectors, monitoring phone calls and letters.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Collector Agent
Third Coast Auto Group
02.2019 - 05.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Average of 100-150 calls daily.
- Achieved performance goals on consistent basis.
Sales Representative
IBC Bank
10.2014 - 02.2019
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
Edinburg High School
Edinburg, TX05.2013
Skills
- Customer Service
- Account Management
- Building Customer Trust and Loyalty
- Teamwork and Collaboration
- Acquisition and Retention Strategies
- Organizational and Planning Skills
- Microsoft Office and Google Docs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Debt Collector
McCarthy Burgess & Wolff
12.2023 - Current
Collections Manager
Third Coast Auto Group
08.2022 - 12.2023
Collector Agent
Third Coast Auto Group
02.2019 - 05.2022
Sales Representative
IBC Bank
10.2014 - 02.2019
High School Diploma -
Edinburg High School
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